Back Office Assistant

Last updated: March 31, 2026

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Back Office Assistant is an AI-powered chat widget embedded in the Spryker Back Office. Admin users can ask natural language questions to get instant guidance, navigate the Back Office, diagnose order issues, and create or update discounts — without switching contexts or searching through menus.

Use case: A Back Office admin needs to create a promotional discount but is unsure about the required fields. Instead of browsing documentation, the admin opens the Back Office Assistant, describes the discount in plain language, and the assistant creates it automatically and provides a link to review it in the Back Office.

Capabilities

CAPABILITY	DESCRIPTION
Navigation guidance	Answers questions about where to find features and provides clickable navigation links.
Order management	Looks up orders by reference or ID, explains OMS states, and helps diagnose stuck orders. Read-only — does not modify orders.
Discount management	Creates and updates discounts through a conversational interface.

Use Back Office Assistant

In the Back Office, click the chat icon in the bottom-right corner.
Type your question or request in plain language.
The assistant routes your request to the appropriate agent and responds.

Back Office Assistant chat

Examples:

“Where do I configure tax rates?”
“What is the current state of order DE–1001?”
“Create a 10% discount for all orders over 50 EUR, valid for the next 30 days.”

Enable Back Office Assistant

To enable the feature, in the Back Office, go to AI Commerce > Back Office Assistant > General and turn on Enable Back Office Assistant.

Back Office Assistant configuration

Individual agents can also be enabled or disabled separately from the same settings group.

Developer resources

RESOURCE	DESCRIPTION
Back Office Assistant	Technical overview: architecture, agents, toolsets, configuration options, and AiFoundation integration.
Install Back Office Assistant	Step-by-step installation guide.