Install the SSP Inquiry Management feature

Last updated:
Edit on GitHub

This document describes how to install the Self-Service Portal (SSP) Inquiry Management feature.

Prerequisites

FEATURE VERSION INSTALLATION GUIDE
Spryker Core 202512.0 Install the Spryker Core feature
Self-Service Portal 202512.0 Install Self-Service Portal

Install the required modules

Install the required modules using Composer:

composer require spryker-feature/self-service-portal:"^202512.0" --update-with-dependencies
Verification

Make sure the following packages are now listed in composer.lock:

MODULE EXPECTED DIRECTORY
SelfServicePortal vendor/spryker-feature/self-service-portal

Set up configuration

CONFIGURATION SPECIFICATION NAMESPACE
FileSystemConstants::FILESYSTEM_SERVICE Configures the Flysystem service for managing file uploads, specifying the adapter and storage path for inquiry-related files. Spryker\Shared\FileSystem
SelfServicePortalConstants::BASE_URL_YVES Defines the base URL for the Yves frontend, which is used to construct links in email notifications sent for inquiries. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConstants::DEFAULT_TOTAL_FILE_MAX_SIZE Sets a maximum total size for all files that can be uploaded with a single inquiry, preventing excessively large submissions. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConstants::DEFAULT_FILE_MAX_SIZE Sets a maximum size for a single file that can be uploaded with an inquiry. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConstants::INQUIRY_STORAGE_NAME Defines the storage name for inquiry files in the Flysystem configuration, linking to the specified file system service. SprykerFeature\Shared\SelfServicePortal
KernelConstants::CORE_NAMESPACES Defines the core namespaces. Spryker\Shared\Kernel
SelfServicePortalConfig::getInquiryInitialStateMachineMap() Maps an inquiry’s state machine process to its initial state, determining the starting point of the inquiry workflow. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConfig::getSspInquiryStateMachineProcessInquiryTypeMap() Maps each inquiry type to a specific state machine process, allowing for different workflows based on the inquiry’s nature. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConfig::getSspInquiryCancelStateMachineEventName() Defines the name of a state machine event that is triggered to cancel an inquiry. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConfig::getSspInquiryAvailableStatuses() Provides a list of all possible statuses that an inquiry can have, which are used for filtering and display purposes. SprykerFeature\Shared\SelfServicePortal
SelfServicePortalConfig::getInquiryStatusClassMap() Maps inquiry statuses to corresponding CSS class names, allowing for visual styling of status indicators in the user interface. SprykerFeature\Zed\SelfServicePortal
SelfServicePortalConfig::getInquiryPendingStatus() Specifies which inquiry status is considered “Pending,” which is used for dashboard widgets and filtering. SprykerFeature\Zed\SelfServicePortal
SalesConfig::getSalesDetailExternalBlocksUrls() Extends the order details page in the Back Office by adding a block to display related inquiries. Spryker\Zed\Sales

config/Shared/config_default.php

<?php

use Spryker\Service\FlysystemLocalFileSystem\Plugin\Flysystem\LocalFilesystemBuilderPlugin;
use Spryker\Shared\FileSystem\FileSystemConstants;
use SprykerFeature\Shared\SelfServicePortal\SelfServicePortalConstants;

$config[FileSystemConstants::FILESYSTEM_SERVICE] = [
     'ssp-inquiry' => [
        'sprykerAdapterClass' => Aws3v3FilesystemBuilderPlugin::class,
        'key' => getenv('SPRYKER_S3_SSP_CLAIM_KEY') ?: '',
        'secret' => getenv('SPRYKER_S3_SSP_CLAIM_SECRET') ?: '',
        'bucket' => getenv('SPRYKER_S3_SSP_CLAIM_BUCKET') ?: '',
        'region' => getenv('AWS_REGION') ?: 'eu-central-1',
        'version' => 'latest',
        'root' => '/ssp-inquiry',
        'path' => '',
    ],
];

$config[SelfServicePortalConstants::BASE_URL_YVES] = 'https://your-yves-url';
$config[SelfServicePortalConstants::DEFAULT_TOTAL_FILE_MAX_SIZE] = getenv('SPRYKER_DEFAULT_TOTAL_FILE_MAX_SIZE') ?: '100M';
$config[SelfServicePortalConstants::DEFAULT_FILE_MAX_SIZE] = getenv('SPRYKER_DEFAULT_FILE_MAX_SIZE') ?: '20M';
$config[SelfServicePortalConstants::INQUIRY_STORAGE_NAME] = 'ssp-inquiry';

$config[KernelConstants::CORE_NAMESPACES] = [
    ...
    'SprykerFeature',
];
Cloud environment variables

In cloud environments, set the following environment variables:

  • SPRYKER_S3_SSP_CLAIM_KEY - AWS S3 access key for SSP inquiry file storage
  • SPRYKER_S3_SSP_CLAIM_SECRET - AWS S3 secret key for SSP inquiry file storage
  • SPRYKER_S3_SSP_CLAIM_BUCKET - AWS S3 bucket name for SSP inquiry file storage
  • AWS_REGION - AWS region (defaults to eu-central-1 if not set)
  • SPRYKER_DEFAULT_TOTAL_FILE_MAX_SIZE - Maximum total size for all files uploaded with a single inquiry (defaults to 100M if not set)
  • SPRYKER_DEFAULT_FILE_MAX_SIZE - Maximum size for a single file uploaded with an inquiry (defaults to 20M if not set)
src/Pyz/Shared/SelfServicePortal/SelfServicePortalConfig.php 
<?php

namespace Pyz\Shared\SelfServicePortal;

use SprykerFeature\Shared\SelfServicePortal\SelfServicePortalConfig as SprykerSelfServicePortalConfig;

class SelfServicePortalConfig extends SprykerSelfServicePortalConfig
{
    public function getInquiryInitialStateMachineMap(): array
    {
        return [
            'SspInquiryDefaultStateMachine' => 'created',
        ];
    }

    public function getSspInquiryStateMachineProcessInquiryTypeMap(): array
    {
        return [
            'general' => 'SspInquiryDefaultStateMachine',
            'order' => 'SspInquiryDefaultStateMachine',
            'ssp_asset' => 'SspInquiryDefaultStateMachine',
        ];
    }

    /**
     * @return string
     */
    public function getSspInquiryCancelStateMachineEventName(): string
    {
        return 'cancel';
    }

    /**
     * @return array<string>
     */
    public function getSspInquiryAvailableStatuses(): array
    {
        return [
            'pending',
            'in_review',
            'approved',
            'rejected',
            'canceled',
        ];
    }
}
src/Pyz/Zed/SelfServicePortal/SelfServicePortalConfig.php 
<?php

namespace Pyz\Zed\SelfServicePortal;

use Pyz\Zed\Synchronization\SynchronizationConfig;
use SprykerFeature\Zed\SelfServicePortal\SelfServicePortalConfig as SprykerSelfServicePortalConfig;

class SelfServicePortalConfig extends SprykerSelfServicePortalConfig
{
    /**
     * @return array<string>
     */
    public function getInquiryStatusClassMap(): array
    {
        return [
            'approved' => 'label-success',
            'rejected' => 'label-danger',
            'pending' => 'label-warning',
            'canceled' => 'label-default',
            'in_review' => 'label-primary',
        ];
    }

    public function getInquiryPendingStatus(): string
    {
        return 'pending';
    }
}

src/Pyz/Zed/Sales/SalesConfig.php

<?php

namespace Pyz\Zed\Sales;

use Spryker\Zed\Sales\SalesConfig as SprykerSalesConfig;

class SalesConfig extends SprykerSalesConfig
{
    /**
     * @return array<string>
     */
    public function getSalesDetailExternalBlocksUrls(): array
    {
        $projectExternalBlocks = [
            'inquiries' => '/self-service-portal/list-order-inquiry'
        ];

        $externalBlocks = parent::getSalesDetailExternalBlocksUrls();

        return array_merge($externalBlocks, $projectExternalBlocks);
    }
}

Configure navigation

Add the Inquiries section to navigation.xml:

config/Zed/navigation.xml

<?xml version="1.0"?>
<config>
    <ssp>
        <label>Customer Portal</label>
        <title>Customer Portal</title>
        <icon>fa-id-badge</icon>
        <pages>
           <self-service-portal-inquiries>
               <label>Inquiries</label>
               <title>Inquiries</title>
               <bundle>self-service-portal</bundle>
               <controller>list-inquiry</controller>
               <action>index</action>
           </self-service-portal-inquiries>
        </pages>
    </ssp>
</config>

Generate routers and navigation cache

console router:cache:warm-up:backoffice
console navigation:build-cache
Verification
Make sure that, in the Back Office, the **Customer portal** > **Inquiries** menu item is available.

Set up database schema

Apply schema updates:

console propel:install
Verification
Make sure the following tables have been created in the database:
  • spy_ssp_inquiry
  • spy_ssp_inquiry_file
  • spy_ssp_inquiry_sales_order
  • spy_ssp_inquiry_sales_order_item
  • spy_ssp_inquiry_ssp_asset

Set up transfer objects

Generate transfer classes:

console transfer:generate

Add state machine configuration

Create an XML configuration file for the state machine.

config/Zed/StateMachine/SspInquiry/SspInquiryDefaultStateMachine.xml 
<?xml version="1.0"?>
<statemachine
        xmlns="spryker:state-machine-01"
        xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
        xsi:schemaLocation="spryker:state-machine-01 http://static.spryker.com/state-machine-01.xsd"
>
    <process name="SspInquiryDefaultStateMachine" main="true">

        <states>
            <state name="created"/>
            <state name="pending"/>
            <state name="in_review"/>
            <state name="canceled"/>
            <state name="approved"/>
            <state name="rejected"/>
            <state name="closed"/>
        </states>
        <transitions>
            <transition happy="true">
                <source>created</source>
                <target>pending</target>
                <event>initiate</event>
            </transition>
            <transition happy="true">
                <source>pending</source>
                <target>in_review</target>
                <event>start_review</event>
            </transition>
            <transition happy="true">
                <source>pending</source>
                <target>canceled</target>
                <event>cancel</event>
            </transition>
            <transition>
                <source>in_review</source>
                <target>approved</target>
                <event>approve</event>
            </transition>
            <transition>
                <source>in_review</source>
                <target>rejected</target>
                <event>reject</event>
            </transition>
        </transitions>
        <events>
            <event name="initiate" onEnter="true"/>
            <event name="start_review" manual="true"/>
            <event name="cancel" manual="true"/>
            <event name="approve" manual="true" command="SspInquiry/Approve"/>
            <event name="reject" manual="true" command="SspInquiry/Reject"/>
        </events>
    </process>

</statemachine>

Set up behavior

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
CreateSspInquiryPermissionPlugin Allows customer to create inquiries. SprykerFeature\Shared\SelfServicePortal\Plugin\Permission
ViewBusinessUnitSspInquiryPermissionPlugin Allows customer to view inquiries within the same company business unit. SprykerFeature\Shared\SelfServicePortal\Plugin\Permission
ViewCompanySspInquiryPermissionPlugin Allows customer to view inquiries within the same company. SprykerFeature\Shared\SelfServicePortal\Plugin\Permission
SelfServicePortalPageRouteProviderPlugin Provides Yves routes for the SSP inquiry feature. SprykerFeature\Yves\SelfServicePortal\Plugin\Router
SspInquiryRestrictionHandlerPlugin Restricts access to inquiries and inquiry details pages for non-company users. SprykerFeature\Yves\SelfServicePortal\Plugin\ShopApplication
FileSizeFormatterTwigPlugin Adds a Twig filter to format file sizes in a human-readable format. SprykerFeature\Zed\SelfServicePortal\Communication\Twig
SspInquiryDataImportPlugin Introduces the ssp-inquiry import type. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\DataImport
SspInquiryApprovedMailTypeBuilderPlugin Sends an email on inquiry approval. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\Mail
SspInquiryRejectedMailTypeBuilderPlugin Sends an email on inquiry rejection. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\Mail
SspInquirySspAssetManagementExpanderPlugin Adds the inquiries table to Assets. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\SspAssetManagement
SspInquiryStateMachineHandlerPlugin State Machine handler for inquiry processing. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\StateMachine
ApproveSspInquiryCommandPlugin State Machine command that handles inquiry approval. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\SspInquiryManagement
RejectSspInquiryCommandPlugin State Machine command that handles inquiry rejection. SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\SspInquiryManagement

src/Pyz/Zed/Permission/PermissionDependencyProvider.php

use Spryker\Zed\Permission\PermissionDependencyProvider as SprykerPermissionDependencyProvider;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\CreateSspInquiryPermissionPlugin;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\ViewBusinessUnitSspInquiryPermissionPlugin;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\ViewCompanySspInquiryPermissionPlugin;

class PermissionDependencyProvider extends SprykerPermissionDependencyProvider
{
    protected function getPermissionPlugins(): array
    {
        return [
            new CreateSspInquiryPermissionPlugin(),
            new ViewBusinessUnitSspInquiryPermissionPlugin(),
            new ViewCompanySspInquiryPermissionPlugin(),
        ];
    }
}

src/Pyz/Client/Permission/PermissionDependencyProvider.php

use Spryker\Yves\Permission\PermissionDependencyProvider as SprykerPermissionDependencyProvider;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\CreateSspInquiryPermissionPlugin;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\ViewBusinessUnitSspInquiryPermissionPlugin;
use SprykerFeature\Shared\SelfServicePortal\Plugin\Permission\ViewCompanySspInquiryPermissionPlugin;

class PermissionDependencyProvider extends SprykerPermissionDependencyProvider
{
    protected function getPermissionPlugins(): array
    {
        return [
            new CreateSspInquiryPermissionPlugin(),
            new ViewBusinessUnitSspInquiryPermissionPlugin(),
            new ViewCompanySspInquiryPermissionPlugin(),
        ];
    }
}

Enable new permission plugins

console setup:init-db

src/Pyz/Yves/Router/RouterDependencyProvider.php

<?php

namespace Pyz\Yves\Router;

use Spryker\Yves\Router\RouterDependencyProvider as SprykerRouterDependencyProvider;
use SprykerFeature\Yves\SelfServicePortal\Plugin\Router\SelfServicePortalPageRouteProviderPlugin;

class RouterDependencyProvider extends SprykerRouterDependencyProvider
{
    /**
     * @return array<\Spryker\Yves\RouterExtension\Dependency\Plugin\RouteProviderPluginInterface>
     */
    protected function getRouteProvider(): array
    {
        return [
            new SelfServicePortalPageRouteProviderPlugin(),
        ];
    }
}

src/Pyz/Zed/DataImport/DataImportDependencyProvider.php

<?php

namespace Pyz\Zed\DataImport;

use Spryker\Zed\DataImport\DataImportDependencyProvider as SprykerDataImportDependencyProvider;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\DataImport\SspInquiryDataImportPlugin;

class DataImportDependencyProvider extends SprykerDataImportDependencyProvider
{
    /**
     * @return array<\Spryker\Zed\DataImport\Dependency\Plugin\DataImportPluginInterface>
     */
    protected function getDataImporterPlugins(): array
    {
        return [
            new SspInquiryDataImportPlugin(),
        ];
    }
}

src/Pyz/Zed/Mail/MailDependencyProvider.php

<?php

namespace Pyz\Zed\Mail;

use Spryker\Zed\Mail\MailDependencyProvider as SprykerMailDependencyProvider;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\Mail\SspInquiryApprovedMailTypeBuilderPlugin;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\Mail\SspInquiryRejectedMailTypeBuilderPlugin;

class MailDependencyProvider extends SprykerMailDependencyProvider
{
    protected function getMailTypeBuilderPlugins(): array
    {
        return [
            new SspInquiryApprovedMailTypeBuilderPlugin(),
            new SspInquiryRejectedMailTypeBuilderPlugin(),
        ];
    }
}

src/Pyz/Zed/SelfServicePortal/SelfServicePortalDependencyProvider.php

<?php

namespace Pyz\Zed\SelfServicePortal;

use SprykerFeature\Zed\SelfServicePortal\SelfServicePortalDependencyProvider as SprykerSelfServicePortalDependencyProvider;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\SspAssetManagement\SspInquirySspAssetManagementExpanderPlugin;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\StateMachine\ApproveSspInquiryCommandPlugin;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\StateMachine\RejectSspInquiryCommandPlugin;

class SelfServicePortalDependencyProvider extends SprykerSelfServicePortalDependencyProvider
{
    /**
     * @return array<\SprykerFeature\Zed\SspAssetManagement\Dependency\Plugin\SspAssetManagementExpanderPluginInterface>
     */
    protected function getSspAssetManagementExpanderPlugins(): array
    {
        return [
            new SspInquirySspAssetManagementExpanderPlugin(),
        ];
    }

     /**
     * @return array<\Spryker\Zed\StateMachine\Dependency\Plugin\CommandPluginInterface>
     */
    protected function getStateMachineCommandPlugins(): array
    {
        return [
            'SspInquiry/Approve' => new ApproveSspInquiryCommandPlugin(),
            'SspInquiry/Reject' => new RejectSspInquiryCommandPlugin(),
        ];
    }
}

src/Pyz/Zed/StateMachine/StateMachineDependencyProvider.php

<?php

namespace Pyz\Zed\StateMachine;

use Spryker\Zed\StateMachine\StateMachineDependencyProvider as SprykerStateMachineDependencyProvider;
use SprykerFeature\Zed\SelfServicePortal\Communication\Plugin\StateMachine\SspInquiryStateMachineHandlerPlugin;

class StateMachineDependencyProvider extends SprykerStateMachineDependencyProvider
{
    /**
     * @return array<\Spryker\Zed\StateMachine\Dependency\Plugin\StateMachineHandlerInterface>
     */
    protected function getStateMachineHandlers(): array
    {
        return [
            new SspInquiryStateMachineHandlerPlugin(),
        ];
    }
}

src/Pyz/Zed/Twig/TwigDependencyProvider.php

<?php

namespace Pyz\Zed\Twig;

use Spryker\Zed\Twig\TwigDependencyProvider as SprykerTwigDependencyProvider;
use SprykerFeature\Zed\SelfServicePortal\Communication\Twig\SelfServicePortalTwigPlugin;

class TwigDependencyProvider extends SprykerTwigDependencyProvider
{
    /**
     * @return array<\Spryker\Shared\TwigExtension\Dependency\Plugin\TwigPluginInterface>
     */
    protected function getTwigPlugins(): array
    {
        return [
            new SelfServicePortalTwigPlugin(),
        ];
    }
}

src/Pyz/Yves/Twig/TwigDependencyProvider.php

<?php

namespace Pyz\Yves\Twig;

use Spryker\Yves\Twig\TwigDependencyProvider as SprykerTwigDependencyProvider;
use SprykerFeature\Yves\SelfServicePortal\Plugin\Twig\FileSizeFormatterTwigPlugin;

class TwigDependencyProvider extends SprykerTwigDependencyProvider
{
      /**
     * @return array<\Spryker\Shared\TwigExtension\Dependency\Plugin\TwigPluginInterface>
     */
    protected function getTwigPlugins(): array
    {
        return [
            new FileSizeFormatterTwigPlugin(),
        ];
    }
}

Set up widgets

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
CreateOrderSspInquiryWidget Provides a button to create an inquiry for an order. SprykerFeature\Yves\SelfServicePortal\Widget
SspInquiryListWidget Provides the inquiries table. SprykerFeature\Yves\SelfServicePortal\Widget
SspInquiryMenuItemWidget Provides a customer menu item for the inquiries. SprykerFeature\Yves\SelfServicePortal\Widget

src/Pyz/Yves/ShopApplication/ShopApplicationDependencyProvider.php

<?php

namespace Pyz\Yves\ShopApplication;

use SprykerFeature\Yves\SelfServicePortal\Widget\CreateOrderSspInquiryWidget;
use SprykerFeature\Yves\SelfServicePortal\Widget\SspInquiryListWidget;
use SprykerFeature\Yves\SelfServicePortal\Widget\SspInquiryMenuItemWidget;
use SprykerFeature\Yves\SelfServicePortal\Plugin\ShopApplication\SspInquiryRestrictionHandlerPlugin;
use SprykerFeature\Yves\SelfServicePortal\Widget\SspListMenuItemWidget;
use SprykerShop\Yves\ShopApplication\ShopApplicationDependencyProvider as SprykerShopApplicationDependencyProvider;

/**
 * @SuppressWarnings(PHPMD.ExcessiveMethodLength)
 */
class ShopApplicationDependencyProvider extends SprykerShopApplicationDependencyProvider
{
    /**
     * @return array<string>
     */
    protected function getGlobalWidgets(): array
    {
        return [
            SspInquiryMenuItemWidget::class,
            CreateOrderSspInquiryWidget::class,
            SspInquiryListWidget::class,
            SspListMenuItemWidget::class,
        ];
    }
    
    protected function getFilterControllerEventSubscriberPlugins(): array
    {
        return [
            new SspInquiryRestrictionHandlerPlugin(),
        ];
    }
}

Add translations

Here you can find how to import translations for Self-Service Portal feature

Import translations:

console data:import glossary
CMS block data

CMS block data import is required for email templates to work properly. To import CMS block data for email templates, see the Add cms block data import for email templates section below.

Verification

Set customer permissions for inquiry management:

  1. In the Back Office, go to Customers > Company Roles.
  2. Click Add Company User Role.
  3. Select a company.
  4. Enter a name for the role.
  5. In Unassigned Permissions, enable the following permissions:
    • Create inquiry
    • View company inquiries
    • View business unit inquiries
  6. Click Submit.
  7. Go to Customers > Company Users.
  8. Click Edit next to a user.
  9. Assign the role you’ve created to the user.
Verification

Verify customer permissions on Storefront:

  1. On the Storefront, log in with the company user you’ve assigned the role to.
  2. Go to Customer Account > Inquiries.
  3. Click Create Inquiry.
  4. Fill in the required fields.
  5. Optional: Upload up to 5 files.
  6. Click Submit Inquiry. Make sure this saves the inquiry and opens the inquiry details page.
  7. Go to Customer Account > Inquiries. Make sure the inquiry you’ve created is displayed in the list.
Verification

Verify inquiries in the Back Office:

  1. In the Back Office, go to Customer Portal > Inquiries page. Make sure the following applies:
  • The inquiry you’ve created on the Storefront is displayed in the list.
  • You can filter the list by Inquiry status and Inquiry type.
  1. Click View next to an inquiry. Make sure that, in the Status section, Start review and Cancel buttons are displayed.
  2. Click Start review. Make sure the inquiry status changes to In review.

Demo data for EU region / DE store

Add inquiry demo data

Prepare your data according to your requirements using our demo data:

data/import/common/common/ssp_inquiry.csv

>reference,store,type,company_user_key,subject,description
DE-INQR--1,DE,general,Spryker--8,Request for documentation,Please provide detailed documentation on the warranty and return policies for the products purchased under my account.
DE-INQR--2,DE,general,Spryker--8,Product catalog issue,I noticed that several products in the catalog are missing specifications and images. This makes it difficult to make informed purchasing decisions. Please update the product details.
DE-INQR--3,AT,general,Spryker--8,Request for documentation,Please provide detailed documentation on the warranty and return policies for the products purchased under my account.
DE-INQR--4,AT,general,Spryker--8,Product catalog issue,I noticed that several products in the catalog are missing specifications and images. This makes it difficult to make informed purchasing decisions. Please update the product details.

Extend the data import configuration

/data/import/local/full_EU.yml

# ...

# SelfServicePortal
- data_entity: ssp-inquiry
  source: data/import/common/common/ssp_inquiry.csv

Add cms block data import for email templates

Required

CMS block data import is required for inquiry email notifications to work properly. Make sure to complete this step.

Add to data/import/common/common/cms_block.csv:

cms_block.csv 
>
cms-block-email--ssp-inquiry-approved--html,ssp-inquiry-approved--html,HTML Email Template With Header And Footer,@CmsBlock/template/email-template-with-header-and-footer.html.twig,1,,,,,,,"<table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><h1 style=""text-align:center;margin:0;color:#202020;font-family:Helvetica;font-size:20px;font-weight:normal;line-height:125%;padding:15px"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.salutation' | trans({'%name%':mail.customer.firstName~' '~mail.customer.lastName})}}</h1></td></tr></tbody></table></td></tr></tbody></table><table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><p style=""text-align:center;margin:0;font-weight:bold"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.main_text' | trans({'%reference%':mail.sspInquiry.reference})}}</p></td></tr><tr><td style=""padding-top:18px;padding-bottom:18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerButtonBlockInner"" valign=""top"" align=""center""><table class=""sprykerButtonContentContainer"" style=""min-width:30%;border-collapse:separate!important;border-radius:2px;background-color:#1EBEA0;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody><tr><td class=""sprykerButtonContent"" style=""font-family:Helvetica,Helvetica,Arial,Verdana,sans-serif;font-size:14px;padding:13px 18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""middle"" align=""center""><a class=""sprykerButton"" href=""{{ mail.sspInquiryUrl }}"" target=""_blank"" style=""font-weight:bold;letter-spacing:normal;line-height:100%;text-align:center;text-decoration:none;color:#FFFFFF;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;display:block"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}</a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>","<table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><h1 style=""text-align:center;margin:0;color:#202020;font-family:Helvetica;font-size:20px;font-weight:normal;line-height:125%;padding:15px"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.salutation' | trans({'%name%':mail.customer.firstName~' '~mail.customer.lastName})}}</h1></td></tr></tbody></table></td></tr></tbody></table><table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><p style=""text-align:center;margin:0;font-weight:bold"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.main_text' | trans({'%reference%':mail.sspInquiry.reference})}}</p></td></tr><tr><td style=""padding-top:18px;padding-bottom:18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerButtonBlockInner"" valign=""top"" align=""center""><table class=""sprykerButtonContentContainer"" style=""min-width:30%;border-collapse:separate!important;border-radius:2px;background-color:#1EBEA0;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody><tr><td class=""sprykerButtonContent"" style=""font-family:Helvetica,Helvetica,Arial,Verdana,sans-serif;font-size:14px;padding:13px 18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""middle"" align=""center""><a class=""sprykerButton"" href=""{{ mail.sspInquiryUrl }}"" target=""_blank"" style=""font-weight:bold;letter-spacing:normal;line-height:100%;text-align:center;text-decoration:none;color:#FFFFFF;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;display:block"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}</a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>"
cms-block-email--ssp-inquiry-approved--text,ssp-inquiry-approved--text,TEXT Email Template With Header And Footer,@CmsBlock/template/email-template-with-header-and-footer.text.twig,1,,,,,,,"{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.salutation' | trans({'%name%' : mail.customer.firstName ~ ' ' ~ mail.customer.lastName})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.main_text' | trans({'%reference%' : mail.sspInquiry.reference})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}: {{ mail.sspInquiryUrl }}","{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.salutation' | trans({'%name%' : mail.customer.firstName ~ ' ' ~ mail.customer.lastName})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_approved.main_text' | trans({'%reference%' : mail.sspInquiry.reference})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}: {{ mail.sspInquiryUrl }}"
cms-block-email--ssp-inquiry-rejected--html,ssp-inquiry-rejected--html,HTML Email Template With Header And Footer,@CmsBlock/template/email-template-with-header-and-footer.html.twig,1,,,,,,,"<table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><h1 style=""text-align:center;margin:0;color:#202020;font-family:Helvetica;font-size:20px;font-weight:normal;line-height:125%;padding:15px"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.salutation' | trans({'%name%':mail.customer.firstName~' '~mail.customer.lastName})}}</h1></td></tr></tbody></table></td></tr></tbody></table><table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><p style=""text-align:center;margin:0;font-weight:bold"">{{ 'ssp_inquiry.mail.trans.sspInquiry_rejected.main_text' | trans({'%reference%':mail.sspInquiry.reference})}}</p></td></tr><tr><td style=""padding-top:18px;padding-bottom:18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerButtonBlockInner"" valign=""top"" align=""center""><table class=""sprykerButtonContentContainer"" style=""min-width:30%;border-collapse:separate!important;border-radius:2px;background-color:#1EBEA0;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody><tr><td class=""sprykerButtonContent"" style=""font-family:Helvetica,Helvetica,Arial,Verdana,sans-serif;font-size:14px;padding:13px 18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""middle"" align=""center""><a class=""sprykerButton"" href=""{{ mail.sspInquiryUrl }}"" target=""_blank"" style=""font-weight:bold;letter-spacing:normal;line-height:100%;text-align:center;text-decoration:none;color:#FFFFFF;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;display:block"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}</a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>","<table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><h1 style=""text-align:center;margin:0;color:#202020;font-family:Helvetica;font-size:20px;font-weight:normal;line-height:125%;padding:15px"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.salutation' | trans({'%name%':mail.customer.firstName~' '~mail.customer.lastName})}}</h1></td></tr></tbody></table></td></tr></tbody></table><table class=""sprykerTextBlock"" style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody class=""sprykerTextBlockOuter""><tr><td class=""sprykerTextBlockInner"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""top""><table style=""min-width:100%;border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerTextContentContainer"" width=""100%"" cellspacing=""0"" cellpadding=""0"" border=""0"" align=""left""><tbody><tr><td class=""sprykerTextContent"" style=""mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;word-break:break-word;color:#202020;font-family:Helvetica;font-size:16px;line-height:150%;text-align:center"" valign=""top""><p style=""text-align:center;margin:0;font-weight:bold"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.main_text' | trans({'%reference%':mail.sspInquiry.reference})}}</p></td></tr><tr><td style=""padding-top:18px;padding-bottom:18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" class=""sprykerButtonBlockInner"" valign=""top"" align=""center""><table class=""sprykerButtonContentContainer"" style=""min-width:30%;border-collapse:separate!important;border-radius:2px;background-color:#1EBEA0;mso-table-lspace:0pt;mso-table-rspace:0pt;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" cellspacing=""0"" cellpadding=""0"" border=""0""><tbody><tr><td class=""sprykerButtonContent"" style=""font-family:Helvetica,Helvetica,Arial,Verdana,sans-serif;font-size:14px;padding:13px 18px;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%"" valign=""middle"" align=""center""><a class=""sprykerButton"" href=""{{ mail.sspInquiryUrl }}"" target=""_blank"" style=""font-weight:bold;letter-spacing:normal;line-height:100%;text-align:center;text-decoration:none;color:#FFFFFF;mso-line-height-rule:exactly;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%;display:block"">{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}</a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>"
cms-block-email--ssp-inquiry-rejected--text,ssp-inquiry-rejected--text,TEXT Email Template With Header And Footer,@CmsBlock/template/email-template-with-header-and-footer.text.twig,1,,,,,,,"{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.salutation' | trans({'%name%' : mail.customer.firstName ~ ' ' ~ mail.customer.lastName})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.main_text' | trans({'%reference%' : mail.sspInquiry.reference})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}: {{ mail.sspInquiryUrl }}","{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.salutation' | trans({'%name%' : mail.customer.firstName ~ ' ' ~ mail.customer.lastName})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_rejected.main_text' | trans({'%reference%' : mail.sspInquiry.reference})}}\n{{ 'ssp_inquiry.mail.trans.ssp_inquiry_list_page' | trans }}: {{ mail.sspInquiryUrl }}"

Add to data/import/common/DE/cms_block_store.csv:

>cms-block-email--ssp-inquiry-approved--html,DE
cms-block-email--ssp-inquiry-approved--text,DE
cms-block-email--ssp-inquiry-rejected--html,DE
cms-block-email--ssp-inquiry-rejected--text,DE

Import the data

console data:import ssp-inquiry
console data:import cms-block
console data:import cms-block-store
Verification

Make sure the following applies:

  • Glossary keys have been added to spy_glossary_key and spy_glossary_translation tables.
  • The ssp_inquiry table contains the new inquiries.
  • The new CMS blocks are assigned to correct stores.

Enable Storefront API endpoints

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
SspInquiriesResourceRoutePlugin Provides the GET and POST endpoints for the SSP inquiries. SprykerFeature\Glue\SelfServicePortal\Plugin\GlueApplication

src/Pyz/Glue/GlueApplication/GlueApplicationDependencyProvider.php

<?php

declare(strict_types = 1);

namespace Pyz\Glue\GlueApplication;

use SprykerFeature\Glue\SelfServicePortal\Plugin\GlueApplication\SspInquiriesResourceRoutePlugin;

class GlueApplicationDependencyProvider extends SprykerGlueApplicationDependencyProvider
{
   /**
     * {@inheritDoc}
     *
     * @return array<\Spryker\Glue\GlueApplicationExtension\Dependency\Plugin\ResourceRoutePluginInterface>
     */
    protected function getResourceRoutePlugins(): array
    {    
        return [
            new SspInquiriesResourceRoutePlugin(),
        ];
    }
}
Verification

  1. Create inquiries by importing demo data as described in the previous sections.

  2. Get the access token by sending a POST request to the token endpoint with the company user credentials. POST https://glue.mysprykershop.com/access-tokens

{
    "data": {
        "type": "access-tokens",
        "attributes": {
            "username": {username},
            "password": {password}
        }
    }
}
  1. Use the access token to access the ssp-inquiries endpoint:
GET https://glue.mysprykershop.com/ssp-inquiries 
{
  "data": [
    {
      "type": "ssp-inquiries",
      "id": "DE-INQR--1",
      "attributes": {
        "sspAssetReference": null,
        "orderReference": null,
        "type": "general",
        "status": "pending",
        "subject": "Request for documentation",
        "description": "Please provide detailed documentation on the warranty and return policies for the products purchased under my account.",
        "reference": "DE-INQR--1",
        "isCancellable": null
      },
      "links": {
        "self": "http://glue.eu.spryker.local/ssp-inquiries/DE-INQR--1"
      }
    },
    {
      "type": "ssp-inquiries",
      "id": "DE-INQR--2",
      "attributes": {
        "sspAssetReference": null,
        "orderReference": null,
        "type": "general",
        "status": "pending",
        "subject": "Product catalog issue",
        "description": "I noticed that several products in the catalog are missing specifications and images. This makes it difficult to make informed purchasing decisions. Please update the product details.",
        "reference": "DE-INQR--2",
        "isCancellable": null
      },
      "links": {
        "self": "http://glue.eu.spryker.local/ssp-inquiries/DE-INQR--2"
      }
    }
  ],
  "links": {
    "self": "http://glue.eu.spryker.local/ssp-inquiries"
  }
}
  1. To get the particular inquiry, use the access token to send a GET request to the ssp-inquiries endpoint with the asset ID: GET https://glue.mysprykershop.com/ssp-inquiries/DE-INQR--1
{
  "data": {
    "type": "ssp-inquiries",
    "id": "DE-INQR--1",
    "attributes": {
      "sspAssetReference": null,
      "orderReference": null,
      "type": "general",
      "status": "pending",
      "subject": "Request for documentation",
      "description": "Please provide detailed documentation on the warranty and return policies for the products purchased under my account.",
      "reference": "DE-INQR--1",
      "isCancellable": null
    },
    "links": {
      "self": "http://glue.eu.spryker.local/ssp-inquiries/DE-INQR--1"
    }
  }
}
  1. Use the access token to create the ssp-inquiries resource: POST https://glue.mysprykershop.com/ssp-inquiries
{
  "data": {
    "type": "ssp-inquiries",
    "attributes": {
      "subject": {Inquiry subject},
      "description": {Inquiry description},
      "type": {One of the following types: general, order, ssp_asset}
    }
  }
}

Example of a successful response:

{
  "data": {
    "type": "ssp-inquiries",
    "id": "DE-INQR--3",
    "attributes": {
      "sspAssetReference": "AST--39",
      "orderReference": null,
      "type": "ssp_asset",
      "status": "pending",
      "subject": "TestInquiryAPIsubject",
      "description": "TestInquiryAPIdescription",
      "reference": "DE-INQR--3",
      "isCancellable": true
    },
    "links": {
      "self": "http://glue.eu.spryker.local/ssp-inquiries/DE-INQR--3"
    }
  }
}