Packaged Business Capabilities

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Packaged Business Capabilities (PBCs) are capabilities that enclose a certain functionality with the Spryker system. PBCs provide a good foundation for decision makers throughout multiple business entities.

This section is in beta because not all the PBCs are covered. Marketplace functionalities will also be added at a later stage. You are welcome to use the docs that are already here, and we will keep adding the docs for the rest of the PBCs.

Spryker PBCs

Carrier Management The Spryker Cloud Commerce OS integrates with several shipping carriers and methods and lets you define their availability, price, and tax set. During the checkout process, customers have the option to select their preferred shipment method and relevant carrier. Ensures quick and cost-effective delivery.
Cart and Checkout The online shopping cart and checkout process act as a gateway for customer and order management. It lets your customers organize and manage their purchases, apply vouchers and coupon codes. Based on their roles and permissions, your B2B customers can add or remove products, share the cart, and manage their purchases. Increases conversion rates and reduces drop-off rates. Offers additional B2B specific, permission-related functionalities.
Content Management System (CMS) The CMS features let you customize your store, enrich it with information, stories, or other content, and make it easily findable in search engines. Several SEO features enable you to add customized meta information to all your content and create search engine-friendly URLs. Provides compelling content and stories where your customers need it.
Customer Relationship Management (CRM) The customer management tool lets B2B and B2C businesses manage customer accounts and efficiently monitor shopping habits. It provides your B2B Customers with a way to map their business hierarchies, permissions, and role management. With the creation of distinctive Business Units, the internal hierarchy can easily be mapped out, and each Unit can operate independently. The Roles and Permissions System lets your customer’s buyers define the purchase and approval process. Increases conversion rates and average order values with a compact Customer Relationship Management tool.
Digital Asset Management (DAM) The DAM system provides impactful visuals while simultaneously maintaining fast response times, thus helping you reduce your bounce rate effectively and create an enhanced shopping experience. With the DAM, you can add images and videos to any of your pages. Offers an exceptional brand experience with impactful visuals, banners, and media assets.
Data Exchange You can import your business logic and data, including product information, customer base, categories, and more, into the Spryker Cloud Commerce OS. You can use the out-of-the-box functionality “export data” as a generic blueprint for any data set that you need to export. Lets you import and export specific data points quickly and easily.
Discount Management You can define several types of discounts based on a brand, the overall cart value, specific product ranges, or unique customer groups. You can also offer discount vouchers or incentivize certain products through coupon codes. Lets you run effective promotional campaigns to boost conversion rates.
E-Mails You can send automated account e-mails and confirmations or offer different types of newsletter subscriptions. Keep in touch with your customers.
Gift Card Lets your customers purchase and redeem gift cards. Enabling gift card purchases can boost your brand awareness and help you reach new customers. Lets you acquire new customers through gift card payment options.
Identity Access Management (IAM) Enables the creation of new accounts for end customers and B2B customers. It also allows users to define password settings and utilize multi-login blockers for security purposes. Moreover, a third-party access management function is integrated. Allows for quick and easy authorization and authentication of customers
Merchant Management For efficient Merchant Management, two parts are important. One, the overview and management on the Operator side, like approvals, edits, etc. And two, the self-service management of the Merchants, where they can take care of their daily business, like order or product management. Gives you an overview of all your Merchants’ activities.
Miscellaneous This category holds the documents that are not related to any PBC.
Offer Management Lets your Merchants create Offers on existing products in your Marketplace. By doing so, duplicates in the product catalog can be avoided and the management of Merchants, Products, and Offers becomes much more convenient. Saves time due to a good overview of Merchant’s Offers.
Order Management System (OMS) Helps you keep track of your order processing from your B2B, B2C, or Marketplace, and ensure quick fulfillment. You can manage incoming orders in the Back Office, view and edit orders, track their progress, or contact customers who make open orders directly. With the compact Order Management features, you can keep your order processing running smoothly. Lets you pProcess orders smoothly to fulfill them quickly.
Price Management The Spryker Cloud Commerce OS supports multiple currencies and automatically detects the payment currency based on a customer’s preference. You can manage gross and net prices per product and per country. You can also offer volume discounts to encourage customers to purchase products in larger quantities. Saves you time by letting you implement your pricing strategy in one place and catering it to your business needs.
Product Information Management (PIM) Encompasses all functionality that is needed to set up your product catalog. With PIM, you can create and extend the product catalog to match your business needs. Helps you expand your business by organizing your products in a fast and efficient way.
Product Relationship Management Helps you enhance your shop with cross- and up-selling capabilities to increase sales. Increases average order values with product relations.
Payment Service Provider (PSP) Provides integration of payment methods. You can integrate multiple payment gateways, define their availability, and customize how they appear on your site. Lets you provide an excellent shopping experience and integrate your customers’ preferred payment methods.
Ratings and Reviews Lets you incorporate user reviews and ratings. You can receive and moderate feedback in the Back Office. The Ratings and Reviews feature also comes with the functionality to add text-free reviews and star ratings. Inspires trust among customers with ratings and reviews.
Return Management Lets you establish a return policy and execute returns. Increase customer satisfaction and loyalty.
Request for Quote (RFQ) Your customers can request a quote for products and services that you sell. The Request for Quote feature supports all functionalities of the price engine and product capabilities, such as Volume Prices, Customer Specific Prices, Measuring and Packaging units, Shipping costs, Product Options, etc. Enhances customer loyalty and increase conversion rates.
Search The out-of-the-box Elasticsearch technology lets you include full-text search, auto-suggestions, and auto-completion. You can set individual search preferences for multiple stores and categorize your products by adding dynamic filters and facets to help your customers further refine the search results. You can also add more advanced filters that use the product’s metadata or promote a brand’s top-sellers or highly rated products. Helps you increase conversion rates by providing an excellent Search and Filter experience.
Shopping List and Wishlist Your B2B customers can save the products they wish to purchase, in shopping lists. Different roles and permission systems ensure smooth sharing and contribution management amongst company users. This PBC encompasses additional features like printing, barcode generation, and direct-to-cart. Enabling your B2C customers to track and save the products they wish to purchase through a wish list function effectively reduces cart abandonment, boosts your sales, and allows you to keep track of which products are of interest to your customers. Lets you increase conversion rates and loyalty by offering rich Shopping and B2B Wish Lists.
Tax Management Lets you adhere to respective tax regulations in the countries you sell by configuring and managing tax rates for products, shipments, and additional services. You can define tax rates for different countries and apply integrations to manage US taxes. Lets you comply with fiscal regulations.
User Management Lets the Back Office users manage user access, set rights, and onboard customers. Ensures high security and compliance through managed user flows.
Warehouse Management System (WMS) Lets you keep an overview of your stock levels in the Back Office to determine accurate availabilities on your store’s website. Any open orders or reserved items are taken into consideration when stock availabilities are displayed. Helps you save your time by keeping an eye on your stock levels.

Application PBCs

Back Office The administration interface that allows you to manage all back-office tasks. In the Back Office, you can manage and create customer accounts and define who can access the Back Office. You can also keep track of all your internal processes including the management of your products, orders, customers and many more. Keeps your back-end processes running efficiently, protects your data and administers all accounts.
Storefront The out-of-the-box online shop application that includes all regular functionalities and workflows. You can use the Storefront as a boilerplate to kick-start your project. Lets you easily start your online shop from our boilerplate solution.

ACP (App Composition Platform) Apps

Algolia Search
Bazaarvoice Ratings and Reviews
Payone PSP (Payment Service Provider)
Usercentrics CMP (Consent Management Platform)