Restricted products behavior

Last updated: August 13, 2021

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On this page, you can find commonly encountered cases of product restrictions behavior.

Name	Blacklist/Whitelist	Description	Example
Product Catalog	Blacklist	If the merchant relation has a blacklist, all buyers in the associated business units cannot interact with any products from the blacklist. The blacklisted products are excluded from view, search, existing lists and carts. If the category is a part of a blacklist, it is greyed out in the shop navigation, however, you can change this setting on the project level so, for example, that the category is not greyed out. All products assigned to a category are also included in the black/white list.	In case the products are added to the category after it was included in a list, it is reflected after some time with the help of publish & sync process.
	Blacklist	Upon entering the direct link for the blacklisted product, the shop visitor will see 404 Not found page.
	Whitelist	If the merchant relation has a whitelist, all buyers in the associated business units can interact only with the whitelisted products, except if they are also blacklisted. If a category is not part of any whitelist (if a whitelist exists), they are greyed out in navigation (you can also change this setting on the project level so, for example, that category is not greyed out).
	Blacklist and Whitelist	If a product is in a whitelist as well as in a blacklist, Blacklist wins.	N/A
	Neither blacklist nor whitelist	If a merchant relation has neither black nor whitelist, all associated business units will not have any product restrictions.	N/A
	Multiple categories	In case a product is a part of multiple categories and one category is a part of a list, the product is also a part of that list.	N/A
Shopping cart	Blacklist	In case the products that already exist in carts get blacklisted, they are automatically removed from the cart.
Reorder	Blacklist	During the reorder process, products that are restricted but exist in a previous order are automatically removed from the cart.	In the Order History, the customer is still able to see the order details even if the previously ordered items are currently blacklisted.
Shopping List	Blacklist	If the product, that is added to the shopping list, has been blacklisted, it is displayed as if it is unavailable.
Alternative products	Blacklist	If a product that has been added to a list of the alternative products, is restricted, it is not suggested on product pages.
Product Groups	Blacklist	If any of the products that are added to a product group, is restricted, it is not displayed in the Shop Application.
Related Products	Blacklist	If any of the related products is added to a blacklist - it is not displayed in the Shop Application.
Product Sets	Whitelist	In case any of the products in the product set are added to a whitelist - the other products are not displayed in the shop application.
Product Sets	Blacklist	In the case with the blacklist, when the whole product set is blacklisted - This product is not available message is shown on the product detail page, though the product set is still displayed on the Product Sets page.
CMS	Blacklist	If the products from CMS block have been added to a blacklist - they are not displayed on the website.
Promotional Products	Blacklist	If any of the promotional products are restricted, they are not available for purchase. If all the variants for a promotional product are restricted - the restricted product is not shown at all.
Product Bundles	Blacklist	If you want to restrict the whole product bundle, a bundle SKU needs to be entered in the blacklist rule. If any of the products contained in a product bundle are restricted, the whole bundle is still available for purchase.
Business on Behalf	Blacklist/Whitelist	When switching Company User accounts by using the Business on Behalf feature a company user has the product restrictions lists that are assigned to the new company user they are logged in into.	N/A
Product search widget	Blacklist	If there are products that are blacklisted, they do not appear in search results in the search widget.	[An image showing a restricted product in the Admin Interface and searching for this product in Yves]

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