View refunds

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This document describes how to view refunds in the Back Office.

To view refunds, go to Sales > Refunds.

The Refunds page provides all the information about refunds. The refund items appear on this page when a Back Office user changes the state of an item to Refunded. This usually happens when a customer returns an item or reports a faulty item.

The following table describes attributes you see when viewing refunds.

REFUND ID Unique identifier of a refund.
SALES ORDER ID ID of the order this refund was created from. It derives from Sales > Orders.
REFUND DATE Date when a refund has been created.
AMOUNT Amount of money to refund. This value derives from the item price in the respective order.