Install the Agent Assist feature

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This document describes how to install the Agent Assist feature.

Install feature core

Follow the steps below to install the Agent Assist feature core.

Prerequisites

Install the required features:

NAME VERSION INSTALLATION GUIDE
Spryker Core 202410.0 Install the Spryker Core feature
Product 202410.0 Install the Spryker Core Back Office feature
Cart 202410.0 Install the Customer Account Management feature

1) Install the required modules

composer require spryker-feature/agent-assist:"202410.0" --update-with-dependencies
Verification

Make sure the following modules have been installed:

MODULE EXPECTED DIRECTORY
Agent vendor/spryker/agent
AgentGui vendor/spryker/agent-gui
SecurityBlockerStorefrontAgent vendor/spryker/security-blocker-storefront-agent

2) Set up the database schema

Apply database changes and generate entity and transfer changes:

console propel:install
console transfer:generate
Verification

Make sure the following changes have been applied in the database::

DATABASE ENTITY TYPE EVENT
spy_user.is_agent column created

Make sure the following transfers have been created:

TRANSFER TYPE EVENT PATH
UserTransfer class created src/Generated/Shared/Transfer/UserTransfer
SessionEntityRequestTransfer class created src/Generated/Shared/Transfer/SessionEntityRequestTransfer
SessionEntityResponseTransfer class created src/Generated/Shared/Transfer/SessionEntityResponseTransfer
SecurityBlockerConfigurationSettingsTransfer class created src/Generated/Shared/Transfer/SecurityBlockerConfigurationSettingsTransfer

3) Set up behavior

Set up the following behaviors.

Configure the user Zed UI for agent handling

Enable the following behaviors by registering the plugins:

PLUGIN DESCRIPTION PREREQUISITES NAMESPACE
UserAgentFormExpanderPlugin In the Back Office, adds the THIS USER IN AS AN AGENT checkbox to the Create new User and Edit User pages. Spryker\Zed\AgentGui\Communication\Plugin
UserAgentTableConfigExpanderPlugin In the Back Office, adds the AGENT column to the USERS LIST table. Spryker\Zed\AgentGui\Communication\Plugin
UserAgentTableDataExpanderPlugin In the Back Office, in the USERS LIST table, fills the AGENT column. Expects the THIS USER IN AS AN AGENT checkbox on the Create new User and Edit User pages of the Back Office. Spryker\Zed\AgentGui\Communication\Plugin
src/Pyz/Zed/User/UserDependencyProvider.php 
<?php

namespace Pyz\Zed\User;

use Spryker\Zed\AgentGui\Communication\Plugin\UserAgentFormExpanderPlugin;
use Spryker\Zed\AgentGui\Communication\Plugin\UserAgentTableConfigExpanderPlugin;
use Spryker\Zed\AgentGui\Communication\Plugin\UserAgentTableDataExpanderPlugin;
use Spryker\Zed\User\UserDependencyProvider as SprykerUserDependencyProvider;

class UserDependencyProvider extends SprykerUserDependencyProvider
{
    /**
     * @return list<\Spryker\Zed\UserExtension\Dependency\Plugin\UserFormExpanderPluginInterface>
     */
    protected function getUserFormExpanderPlugins(): array
    {
        return [
            new UserAgentFormExpanderPlugin(),
        ];
    }

    /**
     * @return list<\Spryker\Zed\UserExtension\Dependency\Plugin\UserTableConfigExpanderPluginInterface>
     */
    protected function getUserTableConfigExpanderPlugins(): array
    {
        return [
            new UserAgentTableConfigExpanderPlugin(),
        ];
    }

    /**
     * @return list<\Spryker\Zed\UserExtension\Dependency\Plugin\UserTableDataExpanderPluginInterface>
     */
    protected function getUserTableDataExpanderPlugins(): array
    {
        return [
            new UserAgentTableDataExpanderPlugin(),
        ];
    }
}
Verification

Ensure that the following plugins have been registered:

MODULE TEST
UserAgentFormExpanderPlugin 1. In the Back Office, go to Users > Users.
2. Next to a user, click Edit.
3. Ensure that the THIS USER IS AN AGENT checkbox exists.
UserAgentTableConfigExpanderPlugin 1. In the Back Office, go to Users > Users.
2. Ensure that the Agent column exists.
UserAgentTableDataExpanderPlugin 1. In the Back Office, go to Users > Users.
2. Next to a non-agent user, select Edit.
3. Select the THIS USER IS AN AGENT checkbox.
4. Click Update. This opens the USERS LIST page with the message about the successful update displayed.
5. Make sure that, in the AGENT column, next to the user you’ve updated, the Agent tag is displayed.

Install feature frontend

Follow the steps below to install the feature frontend.

Prerequisites

Install the required features:

NAME VERSION INSTALLATION GUIDE
Spryker Core 202410.0 Install the Spryker Core feature

1) Install the required modules

composer require spryker-feature/agent-assist:"202410.0" --update-with-dependencies
Verification

Make sure the following modules have been installed:

MODULE EXPECTED DIRECTORY
AgentPage vendor/spryker-shop/agent-page
AgentWidget vendor/spryker-shop/agent-widget
SessionAgentValidation vendor/spryker-shop/session-agent-validation

2) Set up configuration

  1. By default, posting a login form (where SecurityBlocker makes its check and blocks agents who made too many failed login attempts) is locale-independent. So, to see error messages translated into different languages, you need to configure the locale to be added to the agent login path. To do it, update the configuration:

src/Pyz/Yves/AgentPage/AgentPageConfig.php

<?php

namespace Pyz\Yves\AgentPage;

use SprykerShop\Yves\AgentPage\AgentPageConfig as SprykerAgentPageConfig;

class AgentPageConfig extends SprykerAgentPageConfig
{
    /**
     * @return bool
     */
    public function isLocaleInLoginCheckPath(): bool
    {
        return true;
    }
}
Verification

Make sure that, when the login form for the agent is submitted, the URL it uses contains a locale code. For example, /de/agent/login_check is the default value for an agent.

  1. Add environment configuration for the agent security:
CONFIGURATION SPECIFICATION NAMESPACE
SecurityBlockerStorefrontAgentConstants::AGENT_BLOCK_FOR_SECONDS Specifies the TTL configuration: the period for which an agent is blocked if the number of attempts was exceeded. Spryker\Shared\SecurityBlockerStorefrontAgent
SecurityBlockerStorefrontAgentConstants::AGENT_BLOCKING_TTL Specifies the TTL configuration: the time period during which failed attempts are counted. Spryker\Shared\SecurityBlockerStorefrontAgent
SecurityBlockerStorefrontAgentConstants::AGENT_BLOCKING_NUMBER_OF_ATTEMPTS The number of failed login attempt to make during the SECURITY_BLOCKER_STOREFRONT:AGENT_BLOCKING_TTL time before the agent is blocked. Spryker\Shared\SecurityBlockerStorefrontAgent

config/Shared/config_default.php

<?php
// other code

// >>> Security Blocker Storefront Agent
$config[SecurityBlockerStorefrontAgentConstants::AGENT_BLOCK_FOR_SECONDS] = 360;
$config[SecurityBlockerStorefrontAgentConstants::AGENT_BLOCKING_TTL] = 900;
$config[SecurityBlockerStorefrontAgentConstants::AGENT_BLOCKING_NUMBER_OF_ATTEMPTS] = 9;

3) Add translations

  1. Append the glossary according to your configuration:

src/data/import/glossary.csv

agent.authentication.failed,Authentication failed,en_US
agent.authentication.failed,Authentifizierung fehlgeschlagen,de_DE
agent.login.title,Access your account,en_US
agent.login.title,Ich bin bereits Kunde,de_DE
agent.confirm_user_selection,Confirm,en_US
agent.confirm_user_selection,Bestätigen,de_DE
agent.login.email,Email,en_US
agent.login.email,E-Mail,de_DE
agent.login.password,Password,en_US
agent.login.password,Passwort,de_DE
agent.control_bar.username,Agent: %username%,en_US
agent.control_bar.username,Agent: %username%,de_DE
agent.control_bar.customer_name,Customer: %username%,en_US
agent.control_bar.customer_name,Kunde: %username%,de_DE
agent.control_bar.logout_as_customer,End Customer Assistance,en_US
agent.control_bar.logout_as_customer,Kunden-Assistenz beenden,de_DE
agent.control_bar.logout,Logout,en_US
agent.control_bar.logout,Abmelden,de_DE
agent.autocomplete.no_results,No results found,en_US
agent.autocomplete.no_results,Keine Ergebnisse gefunden,de_DE
autocomplete.placeholder,Search,en_US
autocomplete.placeholder,Suche,de_DE
  1. Add the glossary keys:
console data:import:glossary

4) Enable controllers

  1. Register the following route provider plugins:
PROVIDER NAMESPACE
AgentPageRouteProviderPlugin SprykerShop\Yves\AgentPage\Plugin\Router
AgentWidgetRouteProviderPlugin SprykerShop\Yves\AgentWidget\Plugin\Router
  1. Register the route provider plugins in the Yves application:

src/Pyz/Yves/Router/RouterDependencyProvider.php

<?php

namespace Pyz\Yves\Router;

use Spryker\Yves\Router\RouterDependencyProvider as SprykerRouterDependencyProvider;
use SprykerShop\Yves\AgentPage\Plugin\Router\AgentPageRouteProviderPlugin;
use SprykerShop\Yves\AgentWidget\Plugin\Router\AgentWidgetRouteProviderPlugin;

class RouterDependencyProvider extends SprykerRouterDependencyProvider
{
    /**
     * @return list<\Spryker\Yves\RouterExtension\Dependency\Plugin\RouteProviderPluginInterface>
     */
    protected function getRouteProvider(): array
    {
        return [
            new AgentPageRouteProviderPlugin(),
            new AgentWidgetRouteProviderPlugin(),
        ];
    }
}
Verification
PROVIDER TEST
AgentPageRouteProviderPlugin Make sure https://mysprykershop.com/agent/login is accessible.
AgentWidgetRouteProviderPlugin 1. Log in as an agent.
2. Make sure you can search by customers using the Agent control bar.

5) Set up behavior

Set up the following behaviors.

Set up the agent page security

Enable the following behaviors by registering the plugins:

PLUGIN DESCRIPTION PREREQUISITES NAMESPACE
YvesAgentPageSecurityPlugin Registers security firewalls, access rules, impersonate rules, login and logout handlers for agent users. SprykerShop\Yves\AgentPage\Plugin\Security
AgentSecurityBlockerConfigurationSettingsExpanderPlugin Expands security blocker configuration settings with agent settings. Spryker\Client\SecurityBlockerStorefrontAgent\Plugin\SecurityBlocker

src/Pyz/Yves/Security/SecurityDependencyProvider.php

<?php

namespace Pyz\Yves\Security;

use Spryker\Yves\Security\SecurityDependencyProvider as SprykerSecurityDependencyProvider;
use SprykerShop\Yves\AgentPage\Plugin\Security\YvesAgentPageSecurityPlugin;

class SecurityDependencyProvider extends SprykerSecurityDependencyProvider
{
    /**
     * @return list<\Spryker\Shared\SecurityExtension\Dependency\Plugin\SecurityPluginInterface>
     */
    protected function getSecurityPlugins(): array
    {
        return [
            new YvesAgentPageSecurityPlugin(),
        ];
    }
}

src/Pyz/Client/SecurityBlocker/SecurityBlockerDependencyProvider.php

<?php

namespace Pyz\Client\SecurityBlocker;

use Spryker\Client\SecurityBlocker\SecurityBlockerDependencyProvider as SprykerSecurityBlockerDependencyProvider;
use Spryker\Client\SecurityBlockerStorefrontAgent\Plugin\SecurityBlocker\AgentSecurityBlockerConfigurationSettingsExpanderPlugin;

class SecurityBlockerDependencyProvider extends SprykerSecurityBlockerDependencyProvider
{
    /**
     * @return list<\Spryker\Client\SecurityBlockerExtension\Dependency\Plugin\SecurityBlockerConfigurationSettingsExpanderPluginInterface>
     */
    protected function getSecurityBlockerConfigurationSettingsExpanderPlugins(): array
    {
        return [
            new AgentSecurityBlockerConfigurationSettingsExpanderPlugin(),
        ];
    }
}
Verification
  1. Go to https://mysprykershop.com/agent/login.
  2. Make sure the login form is displayed and that only a user with the agent role can log in.
  3. Go to https://mysprykershop.com/agent/overview.
  4. Ensure that only the user with the agent role can access the page.
  5. Ensure that the agent can log out.

Configure agent session validation

Enable the following behaviors by registering the plugins:

PLUGIN DESCRIPTION PREREQUISITES NAMESPACE
SaveAgentSessionSecurityPlugin Extends security builder event dispatcher with save session agent listener. SprykerShop\Yves\SessionAgentValidation\Plugin\Security
ValidateAgentSessionSecurityPlugin Extends security service with agent session validator listener. SprykerShop\Yves\SessionAgentValidation\Plugin\Security
SessionAgentValidationSecurityAuthenticationListenerFactoryTypeExpanderPlugin Expands security authentication listener factory types list with the agent’s session validator factory type. SprykerShop\Yves\SessionAgentValidation\Plugin\Security
SessionRedisSessionAgentSaverPlugin Saves an agent’s session data to the Redis storage. Session data is stored in Redis. Spryker\Yves\SessionRedis\Plugin\SessionAgentValidation
SessionRedisSessionAgentValidatorPlugin Validates an agent’s session data in the Redis storage. Session data is stored in Redis. Spryker\Yves\SessionRedis\Plugin\SessionAgentValidation
SessionFileSessionAgentSaverPlugin Saves an agent’s session data to a file. Session data is stored in a file. Spryker\Yves\SessionFile\Plugin\SessionAgentValidation
SessionFileSessionAgentValidatorPlugin Validates an agent’s session data in a file. Session data is store in a file. Spryker\Yves\SessionFile\Plugin\SessionAgentValidation

src/Pyz/Yves/Security/SecurityDependencyProvider.php

<?php

namespace Pyz\Yves\Security;

use Spryker\Yves\Security\SecurityDependencyProvider as SprykerSecurityDependencyProvider;
use SprykerShop\Yves\SessionAgentValidation\Plugin\Security\SaveAgentSessionSecurityPlugin;
use SprykerShop\Yves\SessionAgentValidation\Plugin\Security\SessionAgentValidationSecurityAuthenticationListenerFactoryTypeExpanderPlugin;
use SprykerShop\Yves\SessionAgentValidation\Plugin\Security\ValidateAgentSessionSecurityPlugin;

class SecurityDependencyProvider extends SprykerSecurityDependencyProvider
{
    /**
     * @return list<\Spryker\Shared\SecurityExtension\Dependency\Plugin\SecurityPluginInterface>
     */
    protected function getSecurityPlugins(): array
    {
        return [
            new ValidateAgentSessionSecurityPlugin(),
            new SaveAgentSessionSecurityPlugin(),
        ];
    }

    /**
     * @return list<\Spryker\Shared\SecurityExtension\Dependency\Plugin\SecurityAuthenticationListenerFactoryTypeExpanderPluginInterface>
     */
    protected function getSecurityAuthenticationListenerFactoryTypeExpanderPlugins(): array
    {
        return [
            new SessionAgentValidationSecurityAuthenticationListenerFactoryTypeExpanderPlugin(),
        ];
    }
}

Apply the following changes only if session data is stored in Redis.

src/Pyz/Yves/SessionAgentValidation/SessionAgentValidationDependencyProvider.php

<?php

namespace Pyz\Yves\SessionAgentValidation;

use Spryker\Yves\SessionRedis\Plugin\SessionAgentValidation\SessionRedisSessionAgentSaverPlugin;
use Spryker\Yves\SessionRedis\Plugin\SessionAgentValidation\SessionRedisSessionAgentValidatorPlugin;
use SprykerShop\Yves\SessionAgentValidation\SessionAgentValidationDependencyProvider as SprykerSessionAgentValidationDependencyProvider;
use SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentSaverPluginInterface;
use SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentValidatorPluginInterface;

class SessionAgentValidationDependencyProvider extends SprykerSessionAgentValidationDependencyProvider
{
    /**
     * @return \SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentSaverPluginInterface
     */
    protected function getSessionAgentSaverPlugin(): SessionAgentSaverPluginInterface
    {
        return new SessionRedisSessionAgentSaverPlugin();
    }

    /**
     * @return \SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentValidatorPluginInterface
     */
    protected function getSessionAgentValidatorPlugin(): SessionAgentValidatorPluginInterface
    {
        return new SessionRedisSessionAgentValidatorPlugin();
    }
}
Verification
  1. Log in as an agent.
  2. Make sure the following Redis key exists and contains the data: {{agent_id}}:agent:entity
  3. Change the session data to an invalid value. Make sure the agent has been logged out.
Warning

Apply the following changes only if session data is stored in a file.

src/Pyz/Yves/SessionAgentValidation/SessionAgentValidationDependencyProvider.php

<?php

namespace Pyz\Yves\SessionAgentValidation;

use Spryker\Yves\SessionFile\Plugin\SessionAgentValidation\SessionFileSessionAgentSaverPlugin;
use Spryker\Yves\SessionFile\Plugin\SessionAgentValidation\SessionFileSessionAgentValidatorPlugin;
use SprykerShop\Yves\SessionAgentValidation\SessionAgentValidationDependencyProvider as SprykerSessionAgentValidationDependencyProvider;
use SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentSaverPluginInterface;
use SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentValidatorPluginInterface;

class SessionAgentValidationDependencyProvider extends SprykerSessionAgentValidationDependencyProvider
{
    /**
     * @return \SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentSaverPluginInterface
     */
    protected function getSessionAgentSaverPlugin(): SessionAgentSaverPluginInterface
    {
        return new SessionFileSessionAgentSaverPlugin();
    }

    /**
     * @return \SprykerShop\Yves\SessionAgentValidationExtension\Dependency\Plugin\SessionAgentValidatorPluginInterface
     */
    protected function getSessionAgentValidatorPlugin(): SessionAgentValidatorPluginInterface
    {
        return new SessionFileSessionAgentValidatorPlugin();
    }
}
Verification
  1. Log in as an agent.
  2. Make sure the following Redis key exists and contains the data: {{agent_id}}:agent:entity
  3. Change the session data to an invalid value. Make sure the agent has been logged out.

Set up audit logging

Enable the following behaviors by registering the plugins:

PLUGIN DESCRIPTION PREREQUISITES NAMESPACE
AgentCurrentRequestProcessorPlugin Adds agent related data from a current request to the logs data. SprykerShop\Yves\AgentPage\Plugin\Log

src/Pyz/Yves/Log/LogDependencyProvider.php

use Spryker\Yves\Log\LogDependencyProvider as SprykerLogDependencyProvider;
use SprykerShop\Yves\AgentPage\Plugin\Log\AgentCurrentRequestProcessorPlugin;

class LogDependencyProvider extends SprykerLogDependencyProvider
{
    /**
     * @return list<\Spryker\Shared\Log\Dependency\Plugin\LogProcessorPluginInterface>
     */
    protected function getAuditLogProcessorPlugins(): array
    {
        return [
            new AgentCurrentRequestProcessorPlugin(),
        ];
    }
}
Verification

Make sure that, during the user impersonation process, the agent’s data is logged.

6) Set up widgets

  1. Register the following global widget:
WIDGET SPECIFICATION NAMESPACE
AgentControlBarWidget Enables agents to select and impersonate customers. SprykerShop\Yves\AgentWidget\Widget

src/Pyz/Yves/ShopApplication/ShopApplicationDependencyProvider.php

<?php

namespace Pyz\Yves\ShopApplication;

use SprykerShop\Yves\AgentWidget\Widget\AgentControlBarWidget;
use SprykerShop\Yves\ShopApplication\ShopApplicationDependencyProvider as SprykerShopApplicationDependencyProvider;

class ShopApplicationDependencyProvider extends SprykerShopApplicationDependencyProvider
{
    /**
     * @return list<string>
     */
    protected function getGlobalWidgets(): array
    {
        return [
            AgentControlBarWidget::class,
        ];
    }
}
  1. Enable Javascript and CSS changes:
console frontend:yves:build
  1. If you have a custom layout template, place the Agent widget above the site header:
{% widget 'AgentControlBarWidget' only %}{% endwidget %}
Verification

Make sure the following widgets have been registered:

MODULE TEST
AgentControlBarWidget Log in as an agent. The control bar widget is displayed above the site header.