Change the state of order items in returns

This document describes how to change the state of order items in returns. Each return is linked to the order it was created from. When you change the state of an order in a return, you change it in the linked order.

Prerequisites

The instructions assume that there is an existing order with the waiting for return state.

To start working with item states in returns, do the following:

1. Go to Sales > Returns. This opens the Returns page.
2. Next to the return containing the items you want to change the state of, click View. This opens the Return Overview page.

Review the reference information before you start, or look up the necessary information as you go through the process.

Changing the state of all the items in a return

1. Next to Trigger all matching states, click Execute return. This refreshes the page with a success message displayed. The updated State is displayed for all the items.
2. Repeat step 1 until you get the needed state.

Changing the state of an item in a return

1. Next to the item you want to change the state of, click Execute return. This refreshes the page with a success message displayed. The updated State is displayed for the item.
2. Repeat step 1 until you get the needed state.

Changing the state of multiple items in a return

1. Select the items you want to change the state of.
2. Next to Trigger all matching states of {number of selected items} selected items pane, click Execute return. This refreshes the page with a success message displayed. The updated State is displayed for the selected items.
3. Repeat steps 1-2 until you get the needed state.

Reference information: Changing the state of order items in returns

The following table describes the states you can select for order items.

States flow:

• waiting for return: the initial order stated for returns.
• When you select Return, the state becomes returned.
• When you select Refund, the status becomes refunded.

State names

The order statuses you set here do not always have the same wording on the Storefront. For details on how you can display custom names for statuses on the Storefront, see HowTo - Display custom names for order item states on the Storefront.