Customer Account Management + Agent Assist feature integration

Last updated:
Edit on GitHub

This document describes how to install the Customer Account Management + Agent Assist feature.

Install feature core

Follow the steps below to install the Customer Account Management + Agent Assist feature core.

Prerequisites

To start the feature integration, overview and install the necessary features:

NAME VERSION INSTALLATION GUIDE
Customer Account ManagemenT 202311.0 Install the Customer Account Management feature
Agent Assist 202311.0 Install the Agent Assist feature

1) Install the required modules

composer require spryker/oauth-agent-connector:"^1.0.0" --update-with-dependencies
Verification

Ensure that the following module has been installed:

MODULE EXPECTED DIRECTORY
OauthAgentConnector vendor/spryker/oauth-agent-connector

2) Set up configuration

Activate the following plugin:

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
AgentOauthScopeInstallerPlugin Installs agent-specific OAuth scopes. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Installer

src/Pyz/Zed/Installer/InstallerDependencyProvider.php

<?php

namespace Pyz\Zed\Installer;

use Spryker\Zed\Installer\InstallerDependencyProvider as SprykerInstallerDependencyProvider;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Installer\AgentOauthScopeInstallerPlugin;

class InstallerDependencyProvider extends SprykerInstallerDependencyProvider
{
    /**
     * @return \Spryker\Zed\Installer\Dependency\Plugin\InstallerPluginInterface[]
     */
    public function getInstallerPlugins()
    {
        return [
            new AgentOauthScopeInstallerPlugin(),
        ];
    }
}
Verification

Ensure that console setup:init-db installs agent-specific scopes configured in OauthAgentConnectorConfig::getAgentScopes().

3) Set up transfer objects

Generate transfer changes:

console transfer:generate
Verification

Ensure that the following changes have been applied in the transfer objects:

TRANSFER TYPE EVENT PATH
CustomerIdentifierTransfer.idAgent property created src/Generated/Shared/Transfer/CustomerIdentifierTransfer
OauthScopeTransfer class created src/Generated/Shared/Transfer/OauthScopeTransfer
OauthUserTransfer class created src/Generated/Shared/Transfer/OauthUserTransfer
OauthClientTransfer class created src/Generated/Shared/Transfer/OauthClientTransfer
OauthScopeRequestTransfer class created src/Generated/Shared/Transfer/OauthScopeRequestTransfer
FindAgentResponseTransfer class created src/Generated/Shared/Transfer/FindAgentResponseTransfer
OauthGrantTypeConfigurationTransfer class created src/Generated/Shared/Transfer/OauthGrantTypeConfigurationTransfer
UserTransfer class created src/Generated/Shared/Transfer/UserTransfer

4) Set up behavior

Activate the following plugins:

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
AgentOauthUserProviderPlugin Authenticates an agent, reads the agent’s data and provides it for the access token. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
AgentOauthScopeProviderPlugin Provides the agent scopes. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
AgentCredentialsOauthGrantTypeConfigurationProviderPlugin Provides configuration of theagent_credentials grant type. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin Updates agent’s session data in storage if access is granted and an agent is logged in. None SprykerShop\Yves\SessionAgentValidation\Plugin\CustomerPage
CustomerUpdateSessionPostImpersonationPlugin Updates customer’s session data in storage if a given customer is valid after the session impersonation is started. None SprykerShop\Yves\SessionCustomerValidationPage\Plugin\AgentPage
src/Pyz/Zed/Oauth/OauthDependencyProvider.php 
<?php

namespace Pyz\Zed\Oauth;

use Spryker\Zed\Oauth\OauthDependencyProvider as SprykerOauthDependencyProvider;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentCredentialsOauthGrantTypeConfigurationProviderPlugin;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentOauthScopeProviderPlugin;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentOauthUserProviderPlugin;

class OauthDependencyProvider extends SprykerOauthDependencyProvider
{
    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthUserProviderPluginInterface[]
     */
    protected function getUserProviderPlugins(): array
    {
        return [
            new AgentOauthUserProviderPlugin(),
        ];
    }

    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthScopeProviderPluginInterface[]
     */
    protected function getScopeProviderPlugins(): array
    {
        return [
            new AgentOauthScopeProviderPlugin(),
        ];
    }

    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthGrantTypeConfigurationProviderPluginInterface[]
     */
    protected function getGrantTypeConfigurationProviderPlugins(): array
    {
        return array_merge(parent::getGrantTypeConfigurationProviderPlugins(), [
            new AgentCredentialsOauthGrantTypeConfigurationProviderPlugin(),
        ]);
    }
}
Verification

Ensure that the agent can get the access token with valid credentials by sending the request:

Request sample

POST https://glue.mysprykershop.com/agent-access-tokens

{
    "data": {
        "type": "agent-access-tokens",
        "attributes": {
            "username": "admin@spryker.com",
            "password": "change123"
        }
    }
}

Expected response

{
    "data": {
        "type": "agent-access-tokens",
        "id": null,
        "attributes": {
            "tokenType": "Bearer",
            "expiresIn": 28800,
            "accessToken": "eyJ0eXAiOiJKV1QiLCJhbGciOi...",
            "refreshToken": "def50200d0f922e0c1e981add4..."
        },
        "links": {
            "self": "https://glue.mysprykershop.com/agent-access-tokens"
        }
    }
}

src/Pyz/Yves/CustomerPage/CustomerPageDependencyProvider.php

<?php

namespace Pyz\Yves\CustomerPage;

use SprykerShop\Yves\CustomerPage\CustomerPageDependencyProvider as SprykerShopCustomerPageDependencyProvider;
use SprykerShop\Yves\SessionAgentValidation\Plugin\CustomerPage\UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin;

class CustomerPageDependencyProvider extends SprykerShopCustomerPageDependencyProvider
{
    /**
     * @return array<\SprykerShop\Yves\CustomerPageExtension\Dependency\Plugin\AfterCustomerAuthenticationSuccessPluginInterface>
     */
    protected function getAfterCustomerAuthenticationSuccessPlugins(): array
    {
        return [
            new UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin(),
        ];
    }
}
Verification
  1. Log in as an agent.
  2. Log in as a customer.
  3. Ensure that the agent’s session data in storage is created or updated:
    • If session data is stored in Redis, ensure that the following Redis key exists and contains data: {{agent_id}}:agent:entity
    • If session data is stored in a file, ensure that a file in the following path exists and contains data: data/session/session:agent:{{agent_id}}

src/Pyz/Yves/AgentPage/AgentPageDependencyProvider.php

<?php

namespace Pyz\Yves\AgentPage;

use SprykerShop\Yves\AgentPage\AgentPageDependencyProvider as SprykerAgentPageDependencyProvider;
use SprykerShop\Yves\SessionCustomerValidationPage\Plugin\AgentPage\CustomerUpdateSessionPostImpersonationPlugin;

class AgentPageDependencyProvider extends SprykerAgentPageDependencyProvider
{
    /**
     * @return list<\SprykerShop\Yves\AgentPageExtension\Dependency\Plugin\SessionPostImpersonationPluginInterface>
     */
    protected function getSessionPostImpersonationPlugins(): array
    {
        return [
            new CustomerUpdateSessionPostImpersonationPlugin(),
        ];
    }
}
Verification
  1. Log in as an agent.
  2. Start impersonation session as a customer.
  3. Ensure that the customer’s session data in storage is created or updated:
    • If session data is stored in Redis, ensure that the following Redis key exists and contains data: {{customer_id}}:customer:entity
    • If session data is stored in a file, ensure that a file in the following path exists and contains data: data/session/session:customer:{{customer_id}}

Install the following related features:

FEATURE INSTALLATION GUIDE
Customer Account Management Customer Acount Management feature integration
Agent Assist Install the Agent Assist feature
Agent Assist API Glue API: Agent Assist feature integration