How to share secrets with the Spryker Support Team

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This document explains how you can securely share secrets or credentials with the Spryker Support Team. In general, the safest way to share secrets is not to share them, but if the situation demands it, we ask you to share secrets only the way described in this document.

Spryker employees never ask for credentials. We delete and don’t work with any credentials received if they were not shared using the process outlined below. Legit use cases for sharing secrets are very limited, so when in doubt, please discuss the issue with us before sharing your secret.


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Process for sharing the secrets

Stick to the following process when sharing secrets with the Spryker Support Team:

  1. Create a secret message by navigating to One-Time Secret and inserting your secret there. Make sure to configure a passphrase for your secret.

Do not include information on what the secret content is for. For example, if you insert a password, do not provide the username for it. Also, don’t include any information on where and how the secret should be used. Also, create a new link for every individual secret you want to share.

  1. Send the created link to your secret to our Support Team. If you already opened a case, you can include it in the email response. If you have not yet created a case, you can do so by the Spryker Support portal. Here you can include a description of where and how the secrets should be used. Also, make sure to include your name in Slack.

We will name a Support or DevOps representative that will contact you and ask for the passphrase for your link as soon as it is needed. Always check that the person contacting you for the phrase is the one that we named. The secrets in the link are not stored or saved (unless you share secrets that should be configured in the AWS parameter store).