Agent Assist Feature OverviewEdit on GitHub
An agent is a person who helps customers to perform various activities in an online store. For example, a customer might call an agent and ask him/her to help choose a right product and assist in the buying process or even perform some actions in the web-shop for them. Say the customer is willing to add items to shopping list, or create a company, but can not do it for some reason. This is when the agent comes in and provides practical support by carrying out actions on customer’s behalf in the web-shop.
The agent user can be created in the Administration Interface under Users Control → User.
How does it work?
To act on customer’s behalf, the agent signs in to web-shop via
http://mysprykershop.com/agent/login link with the agent account details and selects the right customer by typing their name or email in the customer search field.
Once necessary customer is found in the customer search field, the agent clicks Confirm.
If customer's cart is stored in the database (not in session
Having performed the necessary actions requested by the customer, the agent ends the customer assistance session by clicking End Customer Assistance.
For submitting the form