Viewing refunds

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This topic describes how to view refunds.

Viewing refunds

To view a list of refunds, navigate to Sales > Refunds. The Overview of Refunds page is displayed.

Reference information: Viewing refunds

On the Overview of Refunds page, you see the List of refunds table that contains detailed information about refunds. The page is meant to represent information about refunds, so no actual actions can be done there. The following table describes attributes you see when viewing refunds on the Overview of Refunds page.

ATTRIBUTE DESCRIPTION
Refind Id ID of a specific refund.
Sales Order Id ID of the order that derives from Sales > Orders.
Refund date Date when a specific refund has been created.
Amount Amount of money to refund. This amount value derives from Item Total in Sales > Orders.
Receiving refunds

When a customer receives the items they ordered, they may encounter issues with some or all of them. In this case, a customer contacts the sales department asking them for a refund. A sales department representative navigates to the Sales > Orders section and opens the order. They change the status of the order item (or all items) to return and then to refund. Once this is done, an appropriate record appears in the Refunds section.