Viewing returns of an orderEdit on GitHub
This document describes how to view returns of an order in the Back Office.
To start working with orders, go to Sales > Orders.
Review the reference information before you start, or look up the necessary information as you go through the process.
Viewing returns of an order
- On the Orders page, next to the order you want to view the returns of, click View. This opens the Order Overview page.
- In the RETURNS pane, next to the return you want to view, click View. This opens the Overview of Return: [Return ID] page. To learn what you can do with returns, see Managing returns.
Reference information: Viewing returns of an order
This section describes the attributes you see when viewing returns of orders.
|Return reference||Reference number of the return.
The return reference of the registered users contains the store, customer ID, and the number of returns made by this customer. For example, DE-35-2 means that the return was made in the DE store by a user with ID 35, and this is the 2nd return of that user.
The return reference of the guest users contains the store, G identifier of the guest return, and the number of the return in this store. For example, DE-G3 means that this is the 3rd guest return in the DE store.
You can filter out the guest returns on the list of returns by typing G in the search field.
|Items||Number of items in the return.|
|Remuneration total||Total remuneration.|
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