Reference information - return item states

Edit on GitHub
You are browsing a previous version of the document. The latest version is 202009.0.

Once a return has been created, it acquires the Waiting for return state. You can trigger the following states for the returns on the Overview of Returns [Return ID] page:

Return state Description
execute-return Select this state if you accept the return. When triggering this state, the return status is changed to Returned.
refund Select this state if you have refunded the returned items. When triggering this state, the return status is changed to Refunded.
cancel-return You can trigger this state after the Waiting for return state. Select this state if either customer changed their mind and doesn’t want to make the return any more, or you cancel the return due to the return policy, or for other reasons. When triggering this state, the return status is changed to Canceled.
ship-return You can trigger this state after the Cancel return state. Select this state if you shipped the canceled return back to customer. The return status is changed to Shipped to customer.
delivery-return You can trigger this state after the Shipped to customer. Select this state if the return has been delivered to customer. The return status is changed to Delivered.
close You can trigger this state after the Delivered state. Select this state to close the return. The return status is changed to Closed.