Customer Account Management + Agent Assist feature integration

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This document describes how to integrate the Customer Account Management + Agent Assist feature into a Spryker project.

Install feature core

Follow the steps below to install the Customer Account Management + Agent Assist feature core.

Prerequisites

To start the feature integration, overview and install the necessary features:

NAME VERSION INTEGRATION GUIDE
Customer Account ManagemenT 202212.0 Customer Account Management feature integration
Agent Assist 202212.0 Install the Agent Assist feature

1) Install the required modules using Composer

composer require spryker/oauth-agent-connector:"^1.0.0" --update-with-dependencies
Verification

Ensure that the following module has been installed:

MODULE EXPECTED DIRECTORY
OauthAgentConnector vendor/spryker/oauth-agent-connector

2) Set up configuration

Activate the following plugin:

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
AgentOauthScopeInstallerPlugin Installs agent-specific OAuth scopes. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Installer

src/Pyz/Zed/Installer/InstallerDependencyProvider.php

<?php

namespace Pyz\Zed\Installer;

use Spryker\Zed\Installer\InstallerDependencyProvider as SprykerInstallerDependencyProvider;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Installer\AgentOauthScopeInstallerPlugin;

class InstallerDependencyProvider extends SprykerInstallerDependencyProvider
{
    /**
     * @return \Spryker\Zed\Installer\Dependency\Plugin\InstallerPluginInterface[]
     */
    public function getInstallerPlugins()
    {
        return [
            new AgentOauthScopeInstallerPlugin(),
        ];
    }
}
Verification

Ensure that console setup:init-db installs agent-specific scopes configured in OauthAgentConnectorConfig::getAgentScopes().

3) Set up transfer objects

Generate transfer changes:

console transfer:generate
Verification

Ensure that the following changes have been applied in the transfer objects:

TRANSFER TYPE EVENT PATH
CustomerIdentifierTransfer.idAgent property created src/Generated/Shared/Transfer/CustomerIdentifierTransfer
OauthScopeTransfer class created src/Generated/Shared/Transfer/OauthScopeTransfer
OauthUserTransfer class created src/Generated/Shared/Transfer/OauthUserTransfer
OauthClientTransfer class created src/Generated/Shared/Transfer/OauthClientTransfer
OauthScopeRequestTransfer class created src/Generated/Shared/Transfer/OauthScopeRequestTransfer
FindAgentResponseTransfer class created src/Generated/Shared/Transfer/FindAgentResponseTransfer
OauthGrantTypeConfigurationTransfer class created src/Generated/Shared/Transfer/OauthGrantTypeConfigurationTransfer
UserTransfer class created src/Generated/Shared/Transfer/UserTransfer

4) Set up behavior

Activate the following plugins:

PLUGIN SPECIFICATION PREREQUISITES NAMESPACE
AgentOauthUserProviderPlugin Authenticates an agent, reads the agent’s data and provides it for the access token. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
AgentOauthScopeProviderPlugin Provides the agent scopes. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
AgentCredentialsOauthGrantTypeConfigurationProviderPlugin Provides configuration of theagent_credentials grant type. None Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth
UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin Updates agent’s session data in storage if access is granted and an agent is logged in. None SprykerShop\Yves\SessionAgentValidation\Plugin\CustomerPage
CustomerUpdateSessionPostImpersonationPlugin Updates customer’s session data in storage if a given customer is valid after the session impersonation is started. None SprykerShop\Yves\SessionCustomerValidationPage\Plugin\AgentPage
src/Pyz/Zed/Oauth/OauthDependencyProvider.php
<?php

namespace Pyz\Zed\Oauth;

use Spryker\Zed\Oauth\OauthDependencyProvider as SprykerOauthDependencyProvider;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentCredentialsOauthGrantTypeConfigurationProviderPlugin;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentOauthScopeProviderPlugin;
use Spryker\Zed\OauthAgentConnector\Communication\Plugin\Oauth\AgentOauthUserProviderPlugin;

class OauthDependencyProvider extends SprykerOauthDependencyProvider
{
    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthUserProviderPluginInterface[]
     */
    protected function getUserProviderPlugins(): array
    {
        return [
            new AgentOauthUserProviderPlugin(),
        ];
    }

    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthScopeProviderPluginInterface[]
     */
    protected function getScopeProviderPlugins(): array
    {
        return [
            new AgentOauthScopeProviderPlugin(),
        ];
    }

    /**
     * @return \Spryker\Zed\OauthExtension\Dependency\Plugin\OauthGrantTypeConfigurationProviderPluginInterface[]
     */
    protected function getGrantTypeConfigurationProviderPlugins(): array
    {
        return array_merge(parent::getGrantTypeConfigurationProviderPlugins(), [
            new AgentCredentialsOauthGrantTypeConfigurationProviderPlugin(),
        ]);
    }
}
Verification

Ensure that the agent can get the access token with valid credentials by sending the request:

Request sample

POST https://glue.mysprykershop.com/agent-access-tokens

{
    "data": {
        "type": "agent-access-tokens",
        "attributes": {
            "username": "admin@spryker.com",
            "password": "change123"
        }
    }
}

Expected response

{
    "data": {
        "type": "agent-access-tokens",
        "id": null,
        "attributes": {
            "tokenType": "Bearer",
            "expiresIn": 28800,
            "accessToken": "eyJ0eXAiOiJKV1QiLCJhbGciOi...",
            "refreshToken": "def50200d0f922e0c1e981add4..."
        },
        "links": {
            "self": "https://glue.mysprykershop.com/agent-access-tokens"
        }
    }
}

src/Pyz/Yves/CustomerPage/CustomerPageDependencyProvider.php

<?php

namespace Pyz\Yves\CustomerPage;

use SprykerShop\Yves\CustomerPage\CustomerPageDependencyProvider as SprykerShopCustomerPageDependencyProvider;
use SprykerShop\Yves\SessionAgentValidation\Plugin\CustomerPage\UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin;

class CustomerPageDependencyProvider extends SprykerShopCustomerPageDependencyProvider
{
    /**
     * @return array<\SprykerShop\Yves\CustomerPageExtension\Dependency\Plugin\AfterCustomerAuthenticationSuccessPluginInterface>
     */
    protected function getAfterCustomerAuthenticationSuccessPlugins(): array
    {
        return [
            new UpdateAgentSessionAfterCustomerAuthenticationSuccessPlugin(),
        ];
    }
}
Verification
  1. Log in as an agent.
  2. Log in as a customer.
  3. Ensure that the agent’s session data in storage is created or updated:
    • If session data is stored in Redis, ensure that the following Redis key exists and contains data: {{agent_id}}:agent:entity
    • If session data is stored in a file, ensure that a file in the following path exists and contains data: data/session/session:agent:{{agent_id}}

src/Pyz/Yves/AgentPage/AgentPageDependencyProvider.php

<?php

namespace Pyz\Yves\AgentPage;

use SprykerShop\Yves\AgentPage\AgentPageDependencyProvider as SprykerAgentPageDependencyProvider;
use SprykerShop\Yves\SessionCustomerValidationPage\Plugin\AgentPage\CustomerUpdateSessionPostImpersonationPlugin;

class AgentPageDependencyProvider extends SprykerAgentPageDependencyProvider
{
    /**
     * @return list<\SprykerShop\Yves\AgentPageExtension\Dependency\Plugin\SessionPostImpersonationPluginInterface>
     */
    protected function getSessionPostImpersonationPlugins(): array
    {
        return [
            new CustomerUpdateSessionPostImpersonationPlugin(),
        ];
    }
}
Verification
  1. Log in as an agent.
  2. Start impersonation session as a customer.
  3. Ensure that the customer’s session data in storage is created or updated:
    • If session data is stored in Redis, ensure that the following Redis key exists and contains data: {{customer_id}}:customer:entity
    • If session data is stored in a file, ensure that a file in the following path exists and contains data: data/session/session:customer:{{customer_id}}

Install the following related features:

FEATURE INTEGRATION GUIDE
Customer Account Management Customer Acount Management feature integration
Agent Assist Install the Agent Assist feature
Agent Assist API Glue API: Agent Assist feature integration