View refundsEdit on GitHub
This document describes how to view refunds in the Back Office.
To view refunds, go to Sales > Refunds.
The Refunds page provides all the information about refunds. The refund items appear on this page when a Back Office user changes the state of an item to Refunded. This usually happens when a customer returns an item or reports a faulty item.
The following table describes attributes you see when viewing refunds.
|REFUND ID||Unique identifier of a refund.|
|SALES ORDER ID||ID of the order this refund was created from. It derives from Sales > Orders.|
|REFUND DATE||Date when a refund has been created.|
|AMOUNT||Amount of money to refund. This value derives from the item price in the respective order.|
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