Logging in to the Merchant Portal

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To use the Merchant Portal, you have to log in. This document describes how you can do that.


To log in to the Merchant Portal, a merchant user needs to be created and activated in the Back Office by the Marketplace administrator.

Each section in this guide contains reference information. Make sure to review it before you start, or look up the necessary information as you go through the process.

A marketplace administrator cannot log in to Merchant Portal.

Creating a password

Once the merchant user is activated, an email with the password reset link is sent. To reset the password:

  1. Click the link provided in the email. The Reset Password page opens.

    Reset password page

  2. In the Password field, enter the new password.

  3. In Repeat Password, enter the new password again to confirm it.

  4. Click Reset to update the password.

The password is reset and you can use it for login.

Logging in

To log in to the Merchant Portal, on the login page, enter your email and password and click Login.

Merchant Portal login

Reference information: Logging in to the Merchant Portal

This section describes the attributes you enter when logging into the Merchant Portal.

Email Email address associated with the merchant user. The Password Reset link is sent to this email.
Password Password for the merchant user account.

Restoring the password

If you forgot your Merchant Portal password:

  1. In the login form, click Forgot password?. The Reset Password page opens.
  2. Enter the email that was used for your Merchant Portal account registration and click Send email. You should receive an email with the link to restore your password.
  3. In the email, click the restore password link. The Reset Password page opens.
  4. In the Password and Repeat password fields, enter your new password.
  5. Click Reset.

Your password is now updated. To log in, enter the new password in the login form.

What’s Next?

To have a quick overview of Merchant performance, see Managing merchant’s performance data.

To learn how to manage a Merchant Profile in the Merchant Portal, see Editing merchants.