Managing the returns

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The Return Management API allows developers to retrieve return information and create returns. The list of retrievable information includes:

  • Sales order items that a customer can return.
  • Returns per customer.
  • Predefined reasons stored in the database.

In your development, the API can help you:

  • View order details, including returnable or non-returnable items.
  • Create returns for the returnable items.
  • View return details of a specific customer.

Specify reasons for returning the sales order items.

Installation

For details on the modules that provide the API functionality and how to install them, see Glue API: Marketplace Return Management feature integration.

Create a return

To create a return for a registered user, send the Request sample:


POST /returns/


Request

HEADER KEY HEADER VALUE REQUIRED DESCRIPTION
Authorization string Alphanumeric string that authorizes the customer to send requests to protected resources. Get it by authenticating as a customer.
QUERY PARAMETER DESCRIPTION POSSIBLE VALUES
offset Offset of the order at which to begin the response. Works only together with page[limit]. To work correctly, the value should be devisable by the value of page[limit]. The default value is 0. From 0 to any.
limit Maximum number of entries to return. Works only together with page[offset]. The default value is 10. From 1 to any.
include Adds resource relationships to the request.
  • return-items
  • order-itemsorder-items
  • merchants
Request sample: create a return

POST https://glue.mysprykershop.com/returns

>{
    "data": {
        "type": "returns",
        "attributes": {
            "store": "DE",
			"returnItems": [
				{
					"salesOrderItemUuid": "b39c7e1c-12ba-53d3-8d81-5c363d5307e9",
					"reason": "0"
				},
				{
					"salesOrderItemUuid": "b189d4f2-da12-59f3-8e05-dfb4d95b1781",
					"reason": "Custom reason"
				}
			]
        }
    }
}
Request sample: create a return with return items

POST https://glue.mysprykershop.com/returns?include=return-items

>{
    "data": {
        "type": "returns",
        "attributes": {
            "store": "DE",
			"returnItems": [
				{
					"salesOrderItemUuid": "c319e465-5160-59f1-a5b8-85073d1472b7",
					"reason": "Damaged"
				}
			]
        }
    }
}
ATTRIBUTE TYPE REQUIRED DESCRIPTION
store String Store where the order was placed.
returnItems cell Set of return items.
salesOrderItemUuid String UUID of the sales order item included in the return.
reason String Reason to return the item.

Response

Response sample: create a return for a sales order items
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R10",
        "attributes": {
            "merchantReference": null,
            "returnReference": "DE--21-R10",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 0,
                "remunerationTotal": 13643
            }
        },
        "links": {
            "self": "https://glue.myspykershop.com/returns/DE--21-R10"
        }
    }
}
Response sample: create a return for the merchant order item with information on return items
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R2",
        "attributes": {
            "merchantReference": "MER000001",
            "returnReference": "DE--21-R2",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 0,
                "remunerationTotal": 10580
            }
        },
        "links": {
            "self": "https://glue.mysprykershop.com/returns/DE--21-R2?include=return-items"
        },
        "relationships": {
            "return-items": {
                "data": [
                    {
                        "type": "return-items",
                        "id": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a"
                    }
                ]
            }
        }
    },
    "included": [
        {
            "type": "return-items",
            "id": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a",
            "attributes": {
                "uuid": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a",
                "reason": "Damaged",
                "orderItemUuid": "c319e465-5160-59f1-a5b8-85073d1472b7"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R2/return-items/717e94dd-7eb6-5a3f-837b-2ea745f6ae0a"
            }
        }
    ]
}
ATTRIBUTE TYPE DESCRIPTION
merchantReference String Unique identifier of the merchant.
returnReference String Unique identifier of the return. You can get it when creating the return.
store String Store for which the return was created.
customerReference String Unique identifier of the customer.
returnTotals Object List of totals to return.
refundTotal Integer Total refund amount.
remunerationTotal Integer Total remuneration.
INCLUDED RESOURCE ATTRIBUTE TYPE DESCRIPTION
return-items uuid String Unique identifier of the returned item.
return-items reason String Predefined reason why the return was created.
return-items orderItemUuid String Unique identifier of the order item.

For the attributes of the included resources, see Retrieving marketplace orders.

Retrieve returns

To retrieve returns, send the Request sample:


GET /returns


Request

HEADER KEY HEADER VALUE REQUIRED DESCRIPTION
Authorization string Alphanumeric string that authorizes the customer to send requests to protected resources. Get it by authenticating as a customer.
QUERY PARAMETER DESCRIPTION POSSIBLE VALUES
offset Offset of the order at which to begin the response. Works only together with page[limit]. To work correctly, the value should be devisable by the value of page[limit]. The default value is 0. From 0 to any.
limit Maximum number of entries to return. Works only together with page[offset]. The default value is 10. From 1 to any.
include Adds resource relationships to the request.
  • return-items
  • merchants
REQUEST USAGE
GET https://glue.mysprykershop.com/returns Retrieve all returns.
GET https://glue.mysprykershop.com/returns?include=return-items Retrieve all returns with the information on return items included.
GET https://glue.mysprykershop.com/returns?include=merchants Retrieve all returns with the respective merchants included.

Response

Response sample: returns with information on return items
>{
    "data": [
        {
            "type": "returns",
            "id": "DE--21-R9",
            "attributes": {
                "merchantReference": null,
                "returnReference": "DE--21-R9",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 1879
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R9"
            }
        },
        {
            "type": "returns",
            "id": "DE--21-R8",
            "attributes": {
                "merchantReference": "MER000001",
                "returnReference": "DE--21-R8",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 9865
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R8"
            }
        },
    ],
    "links": {
        "self": "https://glue.mysprykershop.com/returns"
    }
}
Response sample: retrieve all returns
>{
    "data": [
        {
            "type": "returns",
            "id": "DE--21-R4",
            "attributes": {
                "merchantReference": "MER000002",
                "returnReference": "DE--21-R4",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 24899
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R4?include=return-items"
            },
            "relationships": {
                "return-items": {
                    "data": [
                        {
                            "type": "return-items",
                            "id": "b3c46290-2eaa-5b37-bba2-60171638fabb"
                        }
                    ]
                }
            }
        },
        {
            "type": "returns",
            "id": "DE--21-R3",
            "attributes": {
                "merchantReference": "MER000002",
                "returnReference": "DE--21-R3",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 24899
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R3?include=return-items"
            },
            "relationships": {
                "return-items": {
                    "data": [
                        {
                            "type": "return-items",
                            "id": "3071bef7-f26f-5be4-b9e7-bef1d670a94b"
                        }
                    ]
                }
            }
        },
        {
            "type": "returns",
            "id": "DE--21-R2",
            "attributes": {
                "merchantReference": "MER000001",
                "returnReference": "DE--21-R2",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 10580
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R2?include=return-items"
            },
            "relationships": {
                "return-items": {
                    "data": [
                        {
                            "type": "return-items",
                            "id": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a"
                        }
                    ]
                }
            }
        },
        {
            "type": "returns",
            "id": "DE--21-R1",
            "attributes": {
                "merchantReference": "MER000006",
                "returnReference": "DE--21-R1",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 3331
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R1?include=return-items"
            },
            "relationships": {
                "return-items": {
                    "data": [
                        {
                            "type": "return-items",
                            "id": "56c8d9c7-7ea5-59ec-83ca-a633b4c0ee5c"
                        }
                    ]
                }
            }
        }
    ],
    "links": {
        "self": "https://glue.mysprykershop.com/returns?include=return-items"
    },
    "included": [
        {
            "type": "return-items",
            "id": "b3c46290-2eaa-5b37-bba2-60171638fabb",
            "attributes": {
                "uuid": "b3c46290-2eaa-5b37-bba2-60171638fabb",
                "reason": "Wrong item",
                "orderItemUuid": "120b7a51-69e4-54b9-96a6-3b5eab0dfe7a"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R4/return-items/b3c46290-2eaa-5b37-bba2-60171638fabb"
            }
        },
        {
            "type": "return-items",
            "id": "3071bef7-f26f-5be4-b9e7-bef1d670a94b",
            "attributes": {
                "uuid": "3071bef7-f26f-5be4-b9e7-bef1d670a94b",
                "reason": "Wrong item",
                "orderItemUuid": "42de8c95-69a7-56b1-b43e-ce876ca79458"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R3/return-items/3071bef7-f26f-5be4-b9e7-bef1d670a94b"
            }
        },
        {
            "type": "return-items",
            "id": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a",
            "attributes": {
                "uuid": "717e94dd-7eb6-5a3f-837b-2ea745f6ae0a",
                "reason": "Damaged",
                "orderItemUuid": "c319e465-5160-59f1-a5b8-85073d1472b7"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R2/return-items/717e94dd-7eb6-5a3f-837b-2ea745f6ae0a"
            }
        },
        {
            "type": "return-items",
            "id": "56c8d9c7-7ea5-59ec-83ca-a633b4c0ee5c",
            "attributes": {
                "uuid": "56c8d9c7-7ea5-59ec-83ca-a633b4c0ee5c",
                "reason": "No longer needed",
                "orderItemUuid": "7be8d4ff-a41e-527f-adb5-077e6192062b"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R1/return-items/56c8d9c7-7ea5-59ec-83ca-a633b4c0ee5c"
            }
        }
    ]
}
Response sample: retrieve returns with the respective merchant included
>{
    "data": [
        {
            "type": "returns",
            "id": "DE--21-R9",
            "attributes": {
                "merchantReference": null,
                "returnReference": "DE--21-R9",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 1879
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R9"
            }
        },
        {
            "type": "returns",
            "id": "DE--21-R8",
            "attributes": {
                "merchantReference": "MER000001",
                "returnReference": "DE--21-R8",
                "store": "DE",
                "customerReference": "DE--21",
                "returnTotals": {
                    "refundTotal": 0,
                    "remunerationTotal": 9865
                }
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R8"
            },
            "relationships": {
                "merchants": {
                    "data": [
                        {
                            "type": "merchants",
                            "id": "MER000001"
                        }
                    ]
                }
            }
        }
    ],
    "links": {
        "self": "https://glue.mysprykershop.com/access-tokens?include=merchants"
    },
    "included": [
        {
            "type": "merchants",
            "id": "MER000001",
            "attributes": {
                "merchantName": "Spryker",
                "merchantUrl": "/en/merchant/spryker",
                "contactPersonRole": "E-Commerce Manager",
                "contactPersonTitle": "Mr",
                "contactPersonFirstName": "Harald",
                "contactPersonLastName": "Schmidt",
                "contactPersonPhone": "+49 30 208498350",
                "logoUrl": "https://d2s0ynfc62ej12.cloudfront.net/merchant/spryker-logo.png",
                "publicEmail": "info@spryker.com",
                "publicPhone": "+49 30 234567891",
                "description": "Spryker is the main merchant at the Demo Marketplace.",
                "bannerUrl": "https://d2s0ynfc62ej12.cloudfront.net/merchant/spryker-banner.png",
                "deliveryTime": "1-3 days",
                "latitude": "13.384458",
                "longitude": "52.534105",
                "faxNumber": "+49 30 234567800",
                "legalInformation": {
                    "terms": "<p><span style=\"font-weight: bold;\">General Terms</span><br><br>(1) This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. <br><br>(2) We do not collect information from visitors of our site or other details to help you with your experience.<br><br><span style=\"font-weight: bold;\">Using your Information</span><br><br>We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: <br><br>To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.<br><br><span style=\"font-weight: bold;\">Protecting visitor information</span><br><br>Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.</p>",
                    "cancellationPolicy": "You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.",
                    "imprint": "<p>Spryker Systems GmbH<br><br>Julie-Wolfthorn-Straße 1<br>10115 Berlin<br>DE<br><br>Phone: +49 (30) 2084983 50<br>Email: info@spryker.com<br><br>Represented by<br>Managing Directors: Alexander Graf, Boris Lokschin<br>Register Court: Hamburg<br>Register Number: HRB 134310<br></p>",
                    "dataPrivacy": "Spryker Systems GmbH values the privacy of your personal data."
                },
                "categories": []
            },
            "links": {
                "self": "https://glue.mysprykershop.com/merchants/MER000001"
            }
        }
    ]
}
ATTRIBUTE TYPE DESCRIPTION
merchantReference String Unique identifier of the merchant.
returnReference String Unique identifier of the return.
store String Store for which the return was created.
customerReference String Unique identifier of the customer who created the return.
returnTotals Object List of totals of the return.
refundTotal Integer Total refund amount.
remunerationTotal Integer Total remuneration amount.
INCLUDED RESOURCE ATTRIBUTE TYPE DESCRIPTION
return-items uuid String Unique identifier of the returned item.
return-items reason String Reason which the customer selected for the return.
return-items orderItemUuid String Unique identifier of the order item.

For the attributes of the other other included resources, see the following:

Retrieve a return

To retrieve a return, send the Request sample:


GET /returns/{{returnID}}


PATH PARAMETER DESCRIPTION
{{returnID}} Unique identifier of a return to retrieve. To get it create a return or retrieve returns

Request

HEADER KEY HEADER VALUE REQUIRED DESCRIPTION
Authorization string Alphanumeric string that authorizes the customer to send requests to protected resources. Get it by authenticating as a customer.
QUERY PARAMETER DESCRIPTION POSSIBLE VALUES
offset Offset of the order at which to begin the response. Works only together with page[limit]. To work correctly, the value should be devisable by the value of page[limit]. The default value is 0. From 0 to any.
limit Maximum number of entries to return. Works only together with page[offset]. The default value is 10. From 1 to any.
include Adds resource relationships to the request.
  • return-items
  • merchants
REQUEST USAGE
GET http://glue.mysprykershop.com/returns/DE--21-R9 Retrieve return the return with the ID DE--21-R9 for sales order items.
GET http://glue.mysprykershop.com/returns/DE--21-R6 Retrieve return with the ID DE--21-R6 for sales oreder items.
GET http://glue.mysprykershop.com/returns/DE--21-R6?include=return-items Retrieve return with the ID DE--21-R6, including the return items.
GET http://glue.mysprykershop.com/returns/DE--21-R6?include=merchants Retrieve return with the ID DE--21-R6 for merchant order items, including the respective merchants.

Response

Response sample: retrieve a return for a sales order item
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R9",
        "attributes": {
            "merchantReference": null,
            "returnReference": "DE--21-R9",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 0,
                "remunerationTotal": 1879
            }
        },
        "links": {
            "self": "https://glue.mysprykershop.com/returns/DE--21-R9"
        }
    }
}
Response sample: retrieve a return for a merchant order item
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R6",
        "attributes": {
            "merchantReference": "MER000001",
            "returnReference": "DE--21-R6",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 7842,
                "remunerationTotal": 7842
            }
        },
        "links": {
            "self": "https://glue.mysprykershop.com/returns/DE--21-R6"
        }
    }
}
Response sample: retrieve a return with the return items
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R4",
        "attributes": {
            "merchantReference": "MER000002",
            "returnReference": "DE--21-R4",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 0,
                "remunerationTotal": 24899
            }
        },
        "links": {
            "self": "https://glue.mysprykershop.com/returns/DE--21-R4?include=return-items"
        },
        "relationships": {
            "return-items": {
                "data": [
                    {
                        "type": "return-items",
                        "id": "b3c46290-2eaa-5b37-bba2-60171638fabb"
                    }
                ]
            }
        }
    },
    "included": [
        {
            "type": "return-items",
            "id": "b3c46290-2eaa-5b37-bba2-60171638fabb",
            "attributes": {
                "uuid": "b3c46290-2eaa-5b37-bba2-60171638fabb",
                "reason": "Wrong item",
                "orderItemUuid": "120b7a51-69e4-54b9-96a6-3b5eab0dfe7a"
            },
            "links": {
                "self": "https://glue.mysprykershop.com/returns/DE--21-R4/return-items/b3c46290-2eaa-5b37-bba2-60171638fabb"
            }
        }
    ]
}
Response sample: retrieve a return with the details on merchants
>{
    "data": {
        "type": "returns",
        "id": "DE--21-R6",
        "attributes": {
            "merchantReference": "MER000001",
            "returnReference": "DE--21-R6",
            "store": "DE",
            "customerReference": "DE--21",
            "returnTotals": {
                "refundTotal": 7842,
                "remunerationTotal": 7842
            }
        },
        "links": {
            "self": "https://glue.mysprykershop.com/returns/DE--21-R6?include=merchants"
        },
        "relationships": {
            "merchants": {
                "data": [
                    {
                        "type": "merchants",
                        "id": "MER000001"
                    }
                ]
            }
        }
    },
    "included": [
        {
            "type": "merchants",
            "id": "MER000001",
            "attributes": {
                "merchantName": "Spryker",
                "merchantUrl": "/en/merchant/spryker",
                "contactPersonRole": "E-Commerce Manager",
                "contactPersonTitle": "Mr",
                "contactPersonFirstName": "Harald",
                "contactPersonLastName": "Schmidt",
                "contactPersonPhone": "+49 30 208498350",
                "logoUrl": "https://d2s0ynfc62ej12.cloudfront.net/merchant/spryker-logo.png",
                "publicEmail": "info@spryker.com",
                "publicPhone": "+49 30 234567891",
                "description": "Spryker is the main merchant at the Demo Marketplace.",
                "bannerUrl": "https://d2s0ynfc62ej12.cloudfront.net/merchant/spryker-banner.png",
                "deliveryTime": "1-3 days",
                "latitude": "13.384458",
                "longitude": "52.534105",
                "faxNumber": "+49 30 234567800",
                "legalInformation": {
                    "terms": "<p><span style=\"font-weight: bold;\">General Terms</span><br><br>(1) This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. <br><br>(2) We do not collect information from visitors of our site or other details to help you with your experience.<br><br><span style=\"font-weight: bold;\">Using your Information</span><br><br>We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: <br><br>To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.<br><br><span style=\"font-weight: bold;\">Protecting visitor information</span><br><br>Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.</p>",
                    "cancellationPolicy": "You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.",
                    "imprint": "<p>Spryker Systems GmbH<br><br>Julie-Wolfthorn-Straße 1<br>10115 Berlin<br>DE<br><br>Phone: +49 (30) 2084983 50<br>Email: info@spryker.com<br><br>Represented by<br>Managing Directors: Alexander Graf, Boris Lokschin<br>Register Court: Hamburg<br>Register Number: HRB 134310<br></p>",
                    "dataPrivacy": "Spryker Systems GmbH values the privacy of your personal data."
                },
                "categories": []
            },
            "links": {
                "self": "https://glue.mysprykershop.com/merchants/MER000001"
            }
        }
    ]
}

For the attributes, see Retrieving returns.